Product Analyst
2 weeks ago
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
You are a product analyst or a product owner, early in your career, looking to join an exciting company focused on helping our customers run their restaurants. NCR Voyix Restaurants runs the restaurant for Enterprise, Emerging and SMB customers combing best-of-breed products and a state-of-the-art Commerce Platform. We are dedicated to providing our customers with the ability to deliver a fantastic experience for both their consumers and their team members driving value into their business.
In this role, you will be key to helping our customers navigate the complicated world of omni-channel order management in the restaurant to ensure that every order is made on time, delivered on time and payments process seamlessly – regardless of where the order originated or what partners & third parties that are involved throughout the order lifecycle
You will learn and become an expert about our products and the experiences that our customers want to offer You will use that knowledge and manage journey/experience maps that help understand how our products bring use cases to life – and connect the physical restaurant with our Commerce Platform. You will be responsible for sharing that with internal and external audiences. By collaborating with internal stakeholders and external audiences, you will be key to driving improvements with the solutions in NCR RestaurantsResponsibilities include:
Learning about our Restaurant solutions, including our in-store & above-store applications and the Commerce Platform solution set, and how they support restaurant use cases. Documenting journey or experience maps that tell users what our products can support - with a strong focus on managing orders from creation through and working with engineering on the problems our products will solve Collaborating with Product Managers, Engineering and other SMEs to review and publish these key documents and requirements. Manage and maintain this information in in standard NCR Voyix collaboration tools. Use all information to support cross-functional NCR Voyix teams, including Sales, Sales Engineers, Customer Success, or internal support teams. Educate and share information broadly in internal webinars, forums and tools. Be relentless to find answers to questions. Grow as our NCR integration SME, identifying new use cases, gaps or improvements for our API products.Basic Qualifications:
Required 2+ years of product management, product analysis or product design experience Technical aptitude to pick up domain knowledge in a fast-paced technology team Solid communication skills to share information to broad audiences Excellent communication skills in both oral and written English Self-motivated to get work done Ability to interact with Sales, Sales Engineering, Product and Engineering Experience with flowcharting tools or collaboration tools such as Miro, Figma or Whimsical. Excellent organization, communication, time management, facilitation, and follow-thru skills Owns outcomes & drives to completion without being reminded Experience with standard Office tools such as Word, PowerPoint, ExcelPreferred Qualifications:
Familiarity with modern software and technology business models (SaaS) Familiarity with building products Previous experience in RestaurantsOffers of employment are conditional upon passage of screening criteria applicable to the job
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