Salesforce System Administrator

2 weeks ago

Pune, India GfK Full time

Description

Position Overview:
We are seeking a Salesforce Support Administrator to join our dynamic team. The ideal candidate will have skills and experience in managing support queues and ticketing from users across the company, with a strong understanding of Salesforce principles and business processes. The Salesforce Support Admin will be responsible for servicing and supporting our Sales, Service, Marketing, Finance, and Legal teams with BAU (business as usual live system) issues and queries. Our Salesforce platform was launched in Dec 2018 and currently caters for circa 2800 users across global regions, and the Salesforce Support Admin will act as the first-line support contact for all users.

Key Responsibilities:

Service & Support :

Manage the internal support queue (via ServiceNow), handling tickets in a timely and accurate manner. Provide best-in-class service and support for the Salesforce userbase for all issues and queries raised. Ensure quality customer service is demonstrated at all times with ticket handling and responses, within set SLA’s, with regular feedback and updates to the ticket requestor. Educate users wherever possible to ensure correct processes and procedures are being followed within Salesforce. Salesforce Administration : Serve as the primary point of contact for Salesforce requests and incidents for end-user support.Administer changes where required around user records (setups and updates), role changes, profile updates, and updating permission sets.Monitor system related bugs and issues, providing timely resolution or updates on tickets.Raise up issues to second and third-line support where necessary, maintaining constant communication internally and with the business.Coordinate with business stakeholders where required to progress ticket statuses. Analytics: Analyse trends and patterns with issues being raised or problems being found on platform, to identify opportunities for process improvements.Monitor ticket numbers in the queue to ensure handling times are not impacted for new tickets received, keeping an eye on dates for tickets in progress or on hold. Knowledge Capturing & Sharing: Maintain latest knowledge via documentation of system configurations, processes, and procedures and share and learn knowledge amongst the team.Be involved in knowledge transfer sessions with internal team, covering Salesforce functionality and best practices for both front and back-end processes.Ensure meetings are in place with relevant team members prior to any new release or change going into production, to ensure you are able to support users both from a front and back-end perspective.
 

Qualifications/Experience/Skills:

Beneficial – Salesforce Administration certification (ADX201). Minimum 1 years’ experience as a junior Salesforce Administrator or Support Analyst, with demonstrated proficiency in customer service and support in a large global enterprise organisation. Good understanding of Salesforce capabilities, primarily Sales Cloud with Lightning Experience, and an understanding of Salesforce CPQ and Conga CLM would be advantageous. Excellent communication and interpersonal skills are a must, with the ability to communicate effectively with cross-functional teams both internally and with stakeholders/users around the business. Strong problem-solving skills and attention to detail. Ability to prioritise and manage workloads in a fast-paced environment.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

  • Salesforce System Administrator

    2 weeks ago

    Pune, India GfK Full time

    DescriptionPosition Overview:We are seeking a Salesforce Support Administrator to join our dynamic team. The ideal candidate will have skills and experience in managing support queues and ticketing from users across the company, with a strong understanding of Salesforce principles and business processes. The Salesforce Support Admin will be responsible for...

  • Salesforce System Administrator

    2 weeks ago

    pune, India GfK Full time

    Description Position Overview: We are seeking a Salesforce Support Administrator to join our dynamic team. The ideal candidate will have skills and experience in managing support queues and ticketing from users across the company, with a strong understanding of Salesforce principles and business processes. The Salesforce Support Admin will be...

  • Salesforce System Administrator

    2 weeks ago

    pune, India GfK Full time

    Description Position Overview: We are seeking a Salesforce Support Administrator to join our dynamic team. The ideal candidate will have skills and experience in managing support queues and ticketing from users across the company, with a strong understanding of Salesforce principles and business processes. The Salesforce Support Admin will be...

  • Salesforce System Administrator

    2 weeks ago

    Pune, Maharashtra, India GfK Full time

    Country India Job Family Technology We show the world what people want. Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for...

  • Salesforce System Administrator

    2 weeks ago

    Pune, Maharashtra, India GfK Full time

    Country India Job Family Technology We show the world what people want. Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for...

  • Salesforce Administrator

    5 days ago

    Pune, India Stefanini, Inc Full time

    **Job Title**: **Salesforce Administrator** As a Salesforce Administrator, you will manage all elements of user and license administration, which encompasses activities such as setting up new users, deactivating accounts, defining roles, profiles, permissions, public groups, organization-wide defaults (OWD), and sharing rules. You will work closely with our...

  • Salesforce Administrator

    4 weeks ago

    Pune, Maharashtra, India Perforce Software Full time

    **Role: Salesforce Administrator** **Location: Pune, India** Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, NVIDIA, and Johns Hopkins. **Position Summary**: **Responsibilities**: - Perform daily...

  • Salesforce Administrator

    1 month ago

    Pune, India SA Technologies Inc. Full time

    **SA Technologies Inc. is hiring for **Salesforce Administrator - CRM **in Pune** **Requirement/Description**: **Your mission is to: - Serve as the primary administrator for our Salesforce CRM platform - Translate business requirements into technical requirements - Handle all administrative configuration functions including user account maintenance, reports...

  • Salesforce Administrator/Developer

    3 weeks ago

    pune, India Smith+Nephew Full time

    Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of Salesforce Administrator/Developer. If you're eager to be part of a dynamic environment that...

  • Salesforce Administrator/Developer

    3 weeks ago

    Pune, India Smith+Nephew Full time

    Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of Salesforce Administrator/Developer. If you're eager to be part of a dynamic environment that fosters...

  • Salesforce Administrator

    7 days ago

    Pune, Maharashtra, India NexionPro Full time

    Job Title: Salesforce Administrator Experience: 8-11 years Location: Bengaluru, Pune, Jaipur, Gurugram, Chennai, Hyderabad Notice Period: Immediate to 30 days **Responsibilities**: - Create, test, and manage reports for marketing, finance, and internal operations management using Salesforce and Excel. Collaborate closely with internal stakeholders to...

  • Salesforce Administrator

    1 month ago

    Pune, India TraceLink, Inc Full time

    **Company overview**: - TraceLink's software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. - Tracelink is recognized as an industry leader by Gartner and...

  • Salesforce Administrator

    3 weeks ago

    Pune, Maharashtra, India LRI Invest Full time

    Description The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery...

  • Salesforce Administrator

    4 weeks ago

    Pune, Maharashtra, India Komax Holding AG Full time

    **Komax** - leading the field now and in the future As a pioneer and market leader in the field of automated wire processing, Komax provides its customers with innovative and sustainable solutions for any situation that calls for precise contact connections. Komax manufactures series and customer-specific machinery for various industries, catering for every...

  • Salesforce Administrator

    2 weeks ago

    Pune, India Quorum Business Solutions Full time

    **Salesforce Administrator** **Location: Pune, India** **Model of Work: Hybrid** **About Quorum Software** **Be a part of our legacy** Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the...

  • Salesforce Administrator

    2 months ago

    Pune, Maharashtra, India Procore Full time

    **This position reports to the Manager GTM Systems and will be based in our Pune Office. We’re looking for someone to join us immediately.** **What you’ll do**: - Administer Procore’s Salesforce system setup and configuration including custom fields and objects, layouts, user provisioning, security, and permissions. - Maintain a holistic view of...

  • Application Administrator

    2 months ago

    Pune, India Rocket Software Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: Essential Duties and Responsibilities: - Perform system administration tasks on the Salesforce platform, including User creation and setup, sandbox setup, data loading /updates, managed package installation and upkeep, and Salesforce Setup...

  • Salesforce Administrator

    2 months ago

    Pune, Maharashtra, India Procore Full time

    **What you’ll do**: - Administer Procore’s Salesforce system setup and configuration including custom fields and objects, layouts, user provisioning, security, and permissions. - Maintain a holistic view of Salesforce processes and users to understand the impact on configuration, workflow, and permission changes. - Monitor and report on Salesforce...

  • Senior Salesforce Administrator

    3 weeks ago

    pune, India SAS Full time

    Senior Salesforce Administrator Job Locations IN-Pune Requisition ID 20060666 Category IDeaS (a SAS company) Position Type Professional Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a...

  • Senior Salesforce Administrator

    3 weeks ago

    Pune, India SAS Full time

    Senior Salesforce Administrator Job Locations IN-Pune Requisition ID 20060666 Category IDeaS (a SAS company) Position Type Professional Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global...