ITAM Change Management Lead

3 weeks ago

Bengaluru, India APN Consulting Inc Full time
Job Title: ITAM Change Management Lead
Contract
Remote

ITAM:- Change Management Lead

Job Summary:
The ITAM Change Management Lead is responsible for overseeing the change management processes within the IT Asset Management domain. This role involves managing changes to IT assets, ensuring alignment with organizational goals, and minimizing risk to business operations. The role requires a deep understanding of ITAM, change management methodologies, and leadership in driving process improvements. With 12 years of experience, the candidate will be expected to bring advanced expertise and a strategic vision to the role.
Key Responsibilities:
  • Change Management Leadership:
    • Lead and manage the ITAM change management process, ensuring all changes to IT assets are documented, evaluated, and approved in alignment with company policies.
    • Collaborate with IT, operations, and other departments to ensure smooth implementation of changes, minimizing disruption to business processes.
    • Establish and enforce governance around change management to ensure compliance with internal policies and external regulations.
  • Process Development & Improvement:
    • Develop, implement, and continuously improve change management processes within the ITAM framework.
    • Identify and address gaps in the current change management processes to enhance efficiency and effectiveness.
    • Lead initiatives to automate and streamline change management workflows using ITAM tools and platforms.
  • Risk Management:
    • Assess the impact of proposed changes on the IT environment, identifying and mitigating risks associated with asset changes.
    • Develop and maintain a risk assessment framework for evaluating the potential impact of changes to IT assets.
    • Ensure proper risk controls are in place and that all changes are communicated effectively to stakeholders.
  • Stakeholder Engagement:
    • Act as the primary liaison between ITAM and other departments, ensuring alignment and understanding of change management processes.
    • Facilitate communication between technical teams, business stakeholders, and leadership to ensure successful change implementation.
    • Provide training and guidance to stakeholders on change management best practices and procedures.
  • Reporting & Analytics:
    • Develop and deliver regular reports on change management activities, including metrics on change success rates, impact analysis, and areas for improvement.
    • Use data analytics to identify trends, forecast potential issues, and provide actionable insights to leadership.
    • Monitor key performance indicators (KPIs) related to change management and implement corrective actions as needed.
  • Leadership & Mentoring:
    • Provide leadership and mentoring to a team of change management professionals, fostering a culture of continuous improvement and learning.
    • Lead by example, demonstrating best practices in change management and ITAM processes.
    • Drive the adoption of change management tools and methodologies across the organization.

Qualifications:
  • Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
  • 12+ years of experience in IT Asset Management, with a strong focus on change management.
  • In-depth knowledge of ITAM processes, including software and hardware asset management.
  • Proven experience in leading change management initiatives in complex IT environments.
  • Strong understanding of ITIL, COBIT, and other relevant frameworks.
  • Experience with ITAM tools and platforms (e.g., ServiceNow, Flexera, etc.).
  • Exceptional communication, leadership, and stakeholder management skills.
  • Relevant certifications (e.g., ITIL, PMP, Change Management Practitioner) are highly desirable.

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