Manager, Agency Recovery, CPBB

4 weeks ago

Kolkata, India Standard Chartered Bank Full time

RESPONSIBILITIES

Business

To effectively monitor and review portfolio allocated to collections agencies so as to ensure successful Recoveries with the objective of minimizing Net Credit Loss.

Processes

Negotiate & collect overdues from customers where required Exercise adequate control over Agency performance in terms of  Recruitment & training of field collectors  Managing agency and field collector productivity  Capacity Planning Managing agency performance in terms of resolution - both front-end and net resolution  Training on Code of Conduct and Compliance requirements Ensure proper documentation of Collection related activities and updating of CACS Timely assignment of Collection cases to Agencies  Conduct periodic Collection Agency Audit  Ensure legal recourse and follow up on delinquent accounts where applicable  Ensure closure of complaints in timely manner

Risk Management

Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees

Governance

Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis.  Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.  Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

Internal

Policy Team Credit Initiation / Credit Operations

External

Auditors: For Audit and Reviews Regulators: Inspection and Regulatory requirements Service Providers

Other Responsibilities

Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

EDUCATION - Graduate/Post-Graduate with 2-3 years of experience with a minimum of 2 years of relevant experience

Role Specific Technical Competencies

Manage Conduct Manage Risk Manage People Business – Market Knowledge (understanding, Collection Techniques and agency management in various products.) Business – Products and Processes (Experience in Monitoring / Controlling Collection Activities/Negotiations with Delinquent cardholders / Agencies Monitoring) Computer Proficiency – MS Excel / Word

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