Parts Manager

6 days ago

Madurai, India Smart Work Consultants Full time
Job Description
We are hiring Parts Manager for leading Automobile Industry
Overseeing all the service operations within the company
Formulating policies and procedures to ensure quality customer service, and after-sales support for our clients
Managing a team of customer service representatives, technicians and support staff to provide them with guidance, allocate necessary resources and address their concerns
Prioritising complaints based on their severity and impact, and focusing on resolving escalations
Establishing a process that streamlines all the activities of the service department, starting from service request intake to service resolution
Coordinating with the finance division to manage the department's budget
Coordinating with the manufacturing department in defect resolution, repair or replacements as required
Implementing strategies to provide exceptional customer service
Maintaining strong working relationships with key clients and customers

RequirementsRequirements:
  • Bachelor's Degree in Mechanical, Chemical or Process Engineering
  • Preferred Degree in Business Administration and additional certifications in customer service, project management or related areas
  • Strong understanding of customer service principles and practices
  • Excellent communication skills, both verbal and written
  • Exceptional problem-solving and decision-making abilities
  • Ability to manage and motivate a team to work towards a common goal
  • Working knowledge of the semiconductor industry, including recent trends and developments in the field
  • Familiarity working with service management software or customer relationship management systems


Requirements
Graduate in any discipline. 1+ year experience in handling customers. Gender: Male

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