Customer Relations Manager

Found in: Talent IN C2 - 3 weeks ago


Navi Mumbai, India Marcos Security Force India Pvt. Ltd. Full time
  • Customer Relationship Managers are responsible for establishing and sustaining profitable customer connections.
  • Their responsibilities include handling client issues rapidly and efficiently.
  • These candidates should keep clients informed about new products to enhance sales.
  • They must also meet with senior executives in the organization to strategize plans.
  • Customer Relationship Managers are also responsible for growing the customer base through cross-selling and upselling.
  • It is also their responsibility to understand and answer significant customer-specific demands.
  • They must be using CRM programs for company reviews.
  • They also must understand the competition and strategize it properly.
  • The manager must also be aware of their clients requirements at all times and use procedures to enhance 100% problem resolution and customer satisfaction.



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