Team Lead, CS, Analytics

2 weeks ago

Hyderabad, India West Pharmaceutical Services Full time

Job Summary

:

The Teamlead CS Analytics & Digital Solutions is a role focussed on automation and digitization, who works to ensure together with his/her team that our customers receive best experience through digital integrations. Within this function the individual is responsible for providing leadership to the team as well as managing the day-to-day activities. The role will collaborate with the customer engagement team to verify and answer customer needs and evaluate customer alternatives were appropriate. This function works closely work with CS operations to support highly effective turnaround of system reliant processes, monitoring the overall quality of the entire department and its procedures. The Teamlead CS Analytics & Digital Solutions is driving to enhance the online interactions our customers have with West Customer Success and therefore is focussed on providing a fast, responsive and effective work environment for the Customer Success team. This role manages to operate independently with great attention to detail, providing detailed reporting and insight on SLA’s and KPI’s. Internally the Teamlead CS Analytics & Digital Solutions runs internal audits and within this team handles all onboarding and training of new employees in the wider global group. Driving and streamlining systems and process automation as well process development in line with continuous improvement are the corner stones of this function.

Essential Duties and Responsibilities:

Provide leadership and training to the CS Analytics & Digital Solutions Team Assign and direct activities and resources to ensure project and reporting requirements are being met Conduct performance reviews, motivate and guide the team according to the Digital roadmap Ensuring touchpoints with the customer are handled in an efficient manner throughout their journey Supporting the Customer Experience team to connect with value to our customers, analog and digitally Assisting in Customer projects, verifying need and offering digital solutions Onboarding of new employees, training the wider global team on new processes and tools, managing LMS updates and adherence Standardization of processes and streamlining of the same, reducing manual intervention Conducting internal audits, updating procedures, creating consequent training plan Participating and answering audits for the Customer Success department, processing findings Driving the adoption of the Online Webstore, OCR, and EDI Expanding the use of West Digital for all three groups within the department Increasing data adoption to enable to improve decision making process, tracking operational metrics

Education and Experience:

Bachelor’s degree or completed vocational training (apprenticeship) and respective professional experience 2- 3 years of experience in leading a team in client services or customer service Prefer 2-3 years’ experience in customer interaction roles Knowledge or experience with ERP tools like SAP with Sales and Distribution Experience with ISO 9001

Knowledge, Skills and Abilities:

Highly proficient in written and spoken English Ability to deliver great customer experience and to be invigorated by constant personal interaction  Working knowledge of MS Office or the willingness to learn it quickly with Excel skills being on an Expert level Strong communication and analytical skills Strong people skills – approachable, good listener, empathetic  Strong learning capacity Ability to work independently in global environment Technically savvy and adept Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description Able to comply with the company’s safety policy at all times

Physical and Travel Requirements

Sedentary environment Communication, quick decision making, interpreting data, reading or writing, must be able to express or exchange ideas with team members Must be able to understand direction and adhere to established procedures

  • Team Lead, CS, Analytics

    3 days ago

    hyderabad, India West Pharmaceutical Services Full time

    Job Summary : The Teamlead CS Analytics & Digital Solutions is a role focussed on automation and digitization, who works to ensure together with his/her team that our customers receive best experience through digital integrations. Within this function the individual is responsible for providing leadership to the team as well as managing the...

  • Analytics Team Lead

    2 weeks ago

    Hyderabad, Telangana, India AION-TECH SOLUTIONS LIMITED Full time

    We are looking for an experienced and dynamic Analytics Team Lead to manage our analytics team. As the Analytics Team Lead, you will be responsible for managing a team of analysts, collaborating with cross-functional departments, and utilizing data to provide valuable insights that contribute to the achievement of organizational objectives. Responsibilities:...

  • Analytics Team Lead

    4 weeks ago

    Hyderabad, India AION-TECH SOLUTIONS LIMITED Full time

    We are looking for an experienced and dynamic Analytics Team Lead to manage our analytics team. As the Analytics Team Lead, you will be responsible for managing a team of analysts, collaborating with cross-functional departments, and utilizing data to provide valuable insights that contribute to the achievement of organizational objectives.Responsibilities:...

  • Analytics Team Lead

    1 month ago

    Hyderabad, India AION-TECH SOLUTIONS LIMITED Full time

    We are looking for an experienced and dynamic Analytics Team Lead to manage our analytics team. As the Analytics Team Lead, you will be responsible for managing a team of analysts, collaborating with cross-functional departments, and utilizing data to provide valuable insights that contribute to the achievement of organizational objectives.Responsibilities:...

  • Analytics Team Lead

    1 month ago

    Hyderabad, India AION-TECH SOLUTIONS LIMITED Full time

    We are looking for an experienced and dynamic Analytics Team Lead to manage our analytics team. As the Analytics Team Lead, you will be responsible for managing a team of analysts, collaborating with cross-functional departments, and utilizing data to provide valuable insights that contribute to the achievement of organizational objectives.Responsibilities:...

  • Analytics Team Lead

    4 weeks ago

    Hyderabad, India AION-TECH SOLUTIONS LIMITED Full time

    We are looking for an experienced and dynamic Analytics Team Lead to manage our analytics team. As the Analytics Team Lead, you will be responsible for managing a team of analysts, collaborating with cross-functional departments, and utilizing data to provide valuable insights that contribute to the achievement of organizational objectives. Responsibilities:...

  • Analytics Team Lead

    4 weeks ago

    Hyderabad, India AION-TECH SOLUTIONS LIMITED Full time

    We are looking for an experienced and dynamic Analytics Team Lead to manage our analytics team. As the Analytics Team Lead, you will be responsible for managing a team of analysts, collaborating with cross-functional departments, and utilizing data to provide valuable insights that contribute to the achievement of organizational objectives.Responsibilities:...

  • Specialist, CS, Analytics

    2 weeks ago

    Hyderabad, Telangana, India West Pharmaceutical Services Full time

    Job Summary : The Specialist Analytics & Digital Solutions is a role focussed on automation and digitization, who works to ensure our customers receive best experience through digital integrations. Within this function the individual will collaborate with the customer engagement team to verify and answer customer needs and evaluate customer alternatives...

  • Program Lead – Analytics Consulting

    2 weeks ago

    Hyderabad, Telangana, India Tiger Analytics Full time

    Job Description Tiger Analytics is global analytics consulting firm. With data and technology at the core of our solutions, we are solving some of the toughest problems out there. Our culture is modelled around expertise and mutual respect with a team first mindset.Working at Tiger, you'll be at the heart of this AI revolution. You'll work with teams...

  • Program Lead – Analytics Consulting

    4 days ago

    Hyderabad, India Tiger Analytics Full time

    Job Description Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our + tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeled around expertise and respect with a team first mindset. Headquartered in Silicon Valley, you’ll find our...

  • Program Lead – Analytics Consulting

    1 week ago

    hyderabad, India Tiger Analytics Full time

    Job Description Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our + tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeled around expertise and respect with a team first mindset. Headquartered in Silicon Valley, you’ll find our...

  • Program Lead – Analytics Consulting

    4 weeks ago

    Hyderabad, India Tiger Analytics Full time

    Job Description Tiger Analytics is global analytics consulting firm. With data and technology at the core of our solutions, we are solving some of the toughest problems out there. Our culture is modelled around expertise and mutual respect with a team first mindset.Working at Tiger, you’ll be at the heart of this AI revolution. You’ll work with...

  • Program Lead – Analytics Consulting

    3 days ago

    hyderabad, India Tiger Analytics Full time

    Job Description Tiger Analytics is global analytics consulting firm. With data and technology at the core of our solutions, we are solving some of the toughest problems out there. Our culture is modelled around expertise and mutual respect with a team first mindset.Working at Tiger, you’ll be at the heart of this AI revolution. You’ll work...

  • Program Lead – Analytics Consulting

    3 days ago

    hyderabad, India Tiger Analytics Full time

    Job Description Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our + tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeled around expertise and respect with a team first mindset. Headquartered in Silicon Valley, you’ll find our...

  • Program Lead – Analytics Consulting

    4 days ago

    Hyderabad, India Tiger Analytics Full time

    Job Description Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our + tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeled around expertise and respect with a team first mindset. Headquartered in Silicon Valley, you’ll find our...

  • Specialist, CS, Analytics

    4 weeks ago

    Hyderabad, India West Pharmaceutical Services Full time

    Job Summary : The Specialist Analytics & Digital Solutions is a role focussed on automation and digitization, who works to ensure our customers receive best experience through digital integrations. Within this function the individual will collaborate with the customer engagement team to verify and answer customer needs and evaluate customer alternatives...

  • Specialist, CS, Analytics

    1 month ago

    Hyderabad, India West Pharmaceutical Services Full time

    Job Summary : The Specialist Analytics & Digital Solutions is a role focussed on automation and digitization, who works to ensure our customers receive best experience through digital integrations. Within this function the individual will collaborate with the customer engagement team to verify and answer customer needs and evaluate customer alternatives...

  • Cs Eu Headcount Planner, Eu Customer Service

    4 weeks ago

    Hyderabad, India ADCI HYD 20 SEZ Full time

    Knowledge & Skills Required - Requires a Master's degree from a top tier institute in statistics, engineering, mathematics, economics or MBA from a top tier premier institute. - Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment. - Strong commitment to exceptional customer experience, enthusiasm to...

  • Associate Lead Consultant

    4 weeks ago

    Hyderabad, India YASH Technologies Full time

    YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single...

  • Specialist, CS, Analytics

    1 month ago

    hyderabad, India West Pharmaceutical Services Full time

    Job Summary : The Specialist Analytics & Digital Solutions is a role focussed on automation and digitization, who works to ensure our customers receive best experience through digital integrations. Within this function the individual will collaborate with the customer engagement team to verify and answer customer needs and evaluate customer...