Agent-Guest Services-Lead

3 weeks ago


Vadodara, India Fairfield Inn & Suites Full time

Résumé des fonctions

Organiser et coordonner les procédures de pré-enregistrement/d'enregistrement des arrivées. Proposer une chambre/un hébergement aux clients qui n'ont pas réservé. Anticiper les cas où l'hôtel est complet, identifier le nombre de chambres manquantes, trouver un hébergement alternatif pour les clients qui ont réservé. Réserver des chambres au niveau informatique, identifier des besoins spécifiques. Exercer un double contrôle des réservations. Gérer et vérifier quotidiennement les rapports/listes de réserve. Renseigner et orienter les clients. Répondre, enregistrer et traiter l'ensemble des problèmes, questions ou demandes des clients ; assurer un suivi pour garantir la satisfaction des clients. Organiser des transports pour des clients/visiteurs. Proposer des coffres-forts. Assurer le comptage de caisse en début et fin de quart. Encaisser les chèques des clients, traiter tous les types de paiements, les bons, les remboursements, les facturations et faire de la monnaie. Aider la direction en motivant et en accompagnant les employés ; servir de modèle dans le service. Suivre et appliquer toutes les politiques et procédures de la chaîne ; rapporter les accidents, les blessures et toutes les conditions de travail considérées comme étant dangereuses ; s’assurer de porter un uniforme de travail propre et complet ; avoir une apparence soignée et professionnelle en tout temps sur les lieux de travail ; respecter la confidentialité dans la diffusion d’informations propres à la bannière et/ou à l’hôtel ; protéger tous les biens de la compagnie. Accueillir et recevoir les clients selon les standards de la chaîne, anticiper leurs besoins et y répondre, aider les personnes handicapées et remercier chaleureusement les clients. S'exprimer clairement et de façon professionnelle ; préparer et corriger avec précision et exhaustivité des documents rédigés ; répondre au téléphone en employant le langage approprié. Développer des relations professionnelles positives et constructives avec vos pairs ; s’unir et s’entraider afin d’atteindre les buts communs. Assurer le respect des standards de qualité ; identifier et conseiller de nouvelles méthodes de travail pour améliorer l'efficacité, la productivité, la qualité, la sécurité et/ou les économies réalisées. Être habitué à travailler debout, assis et à être en mouvement sur une longue période de temps. Saisir et trouver des informations à l'aide d'ordinateurs et/ou de systèmes de point de vente. Déplacer, soulever, porter, pousser, tirer et poser des charges pesant 4,5 kilos maximum. Effectuer toutes les autres tâches demandées par les responsables et qui correspondent au poste. Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable. Avec plus de 1 000 établissements dans le monde entier, Fairfield by Marriott est la garantie d'un séjour d'une simplicité merveilleuse quelle que soit votre destination. Notre patrimoine directement issu de la ferme familiale Marriott est caractérisée par un sens de l'accueil chaleureux, et un excellent rapport qualité-prix. En rejoignant Fairfield by Marriott, vous intégrerez le portefeuille d'enseignes de Marriott International. Rejoignez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même,​ de trouver un sens à votre vie professionnelle, de faire partie d'une équipe internationale​ d'exception et de devenir la meilleure version de vous-même.

  • Vadodara, India Etech Global Services Full time

    **What We Offer**: - Transportation allowance - Canteen Subsidy - Night Shift allowance as per process - Health Insurance - Tuition Reimbursement - Incentive components campaign wise - Work Life Balance Initiatives - Rewards & Recognition - Internal movement through IJP **What You’ll Be Doing**: - Organized and thrives in a complex work environment,...


  • Makarpura, Vadodara, Gujarat, India HanuRam Foods Pvt Ltd Full time

    **Job description** Guest Relation Officer Responsibilities - Welcoming guest with warm greeting. - Attend to distinguished visitors (such as VIPs) and respond to their questions. - Promote services and provide information about Sweets, Snacks and Restaurant menu items. - Address customer complaints and, if necessary, escalate and maintain Log information...


  • Vadodara, Gujarat, India Hyatt Place Vadodara Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division **Qualifications**: Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years...


  • Sayajigunj, Vadodara, Gujarat, India The Fern Residency, Vadodara Full time

    Position Title: Guest Services Associate (GSA) Department: Food & Beverage Service Location: [The Fern Residency], [Vadodara] Reports To: Food & Beverage Manager / Supervisor /Part-timeJob Summary: The Guest Services Associate (GSA) in the Food & Beverage (FNB) Service department is responsible for providing excellent customer service to all guests,...


  • Vadodara, India Air India Air Transport Services Limited (AIASL) Full time

    AI Airport Services Limited (AIASL) Walk in Recruitment of Junior Officer, Customer Service Executive, Junior Customer Service Executive, Ramp Service Executive, Utility Agent cum Ramp Driver, Handman and Handywoman posts at Vadodara Airport on a Fixed Term Contract basis (3 years) which may be renewed subject to their performance and the requirements of the...

  • F&b Service Expert

    4 weeks ago


    Alkapuri, Vadodara, Gujarat, India Marriott International, Inc Full time

    **Additional Information** F & B Associate **Job Number** 24076999 **Job Category** Food and Beverage & Culinary **Location** Fairfield by Marriott Vadodara, RC Dutt Road, Vadodara, Alkapuri, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting...


  • Vadodara, Gujarat, India Air India Air Transport Services Limited (AIASL) Full time

    AI Airport Services Limited (AIASL) Walk in Recruitment of Junior Officer, Customer Service Executive, Junior Customer Service Executive, Ramp Service Executive, Utility Agent cum Ramp Driver, Handman and Handywoman posts at Vadodara Airport on a Fixed Term Contract basis (3 years) which may be renewed subject to their performance and the requirements of the...


  • vadodara, India Asian Hires Full time

    Location - Vadodara, GujratMaximum Budget that the company can offer -CTC - 12 LPA/ Per Month On hand = 82000 + Relocation Allowance up to 50,000 + (Hotel stay for 8 days+ travel reimbursement + per diem allowances)POSITION SUMMARYThe IT Service Desk Team Lead is responsible for managing the IT service desk operations, ensuringefficient ticket management,...

  • F&b Service Captain

    2 days ago


    Sayajigunj, Vadodara, Gujarat, India The Fern Residency, Vadodara Full time

    **Position Title**: FNB Service Captain **Department**: Food and Beverage (FNB) **Reports To**: Restaurant Manager/Assistant Manager **Location**: [Vadodara] **Employment Type**: Full-Time/Part-Time **Overview**: The FNB Service Captain plays a crucial role in ensuring exceptional dining experiences by leading the service team, maintaining high standards of...


  • Vadodara, India Asian Hires Full time

    Location - Vadodara, GujratMaximum Budget that the company can offer -CTC - 12 LPA/ Per Month On hand = 82000 + Relocation Allowance up to 50,000 + (Hotel stay for 8 days+ travel reimbursement + per diem allowances)POSITION SUMMARYThe IT Service Desk Team Lead is responsible for managing the IT service desk operations, ensuringefficient ticket management,...


  • Vadodara, India Asian Hires Full time

    Location - Vadodara, GujratMaximum Budget that the company can offer -CTC - 12 LPA/ Per Month On hand = 82000 + Relocation Allowance up to 50,000 + (Hotel stay for 8 days+ travel reimbursement + per diem allowances)POSITION SUMMARYThe IT Service Desk Team Lead is responsible for managing the IT service desk operations, ensuringefficient ticket management,...


  • vadodara, India Asian Hires Full time

    Location - Vadodara, Gujrat Maximum Budget that the company can offer -CTC - 12 LPA/ Per Month On hand = 82000 + Relocation Allowance up to 50,000 + (Hotel stay for 8 days+ travel reimbursement + per diem allowances) POSITION SUMMARY The IT Service Desk Team Lead is responsible for managing the IT service desk operations, ensuring efficient ticket...

  • Jr. Account Assistant

    2 weeks ago


    Vadodara, Gujarat, India MIGRATION OVERSEAS Full time

    Ensure that the guests have best possible experience by trouble-shooting and resolving all billing-related disputes. Represents the finance department on the daily department heads meeting with the general manager. Manage all phases of Accounts Payable, Receivable and department budget. Prepare regular reports and summaries of accounting...

  • Accounts Executive

    1 week ago


    Vadodara, Gujarat, India MIGRATION OVERSEAS Full time

    Ensure that the guests have best possible experience by trouble-shooting and resolving all billing-related disputes. Represents the finance department on the daily department heads meeting with the general manager. Manage all phases of Accounts Payable, Receivable and department budget. Prepare regular reports and summaries of accounting...


  • Vadodara, Gujarat, India Swissotel Full time

    Job Requirements Job Title: Housekeeping Manager at Swissotel, VadodaraCompany Name: SwissotelLocation: VadodaraSalary: Not DisclosedEmployment Type: Full Time, PermanentJob Description:Are you passionate about creating unforgettable guest experiences? Join us at Swissotel Jamnagar as a Housekeeping Manager and play a crucial role in ensuring our guests'...


  • Vadodara, India Swissotel Full time

    Job Requirements Job Title: Housekeeping Manager at Swissotel, VadodaraCompany Name: SwissotelLocation: VadodaraSalary: Not DisclosedEmployment Type: Full Time, PermanentJob Description:Are you passionate about creating unforgettable guest experiences? Join us at Swissotel Jamnagar as a Housekeeping Manager and play a crucial role in ensuring our guests'...

  • Receptionist Admin

    4 weeks ago


    Vadodara, India Crown HR Services Full time

    From 1 to 3 year(s) of experience - ₹ 1.75-2.5 Lacs P.A. - Vadodara**Roles and Responsibilities** Front Desk Management - Visitor and Guest Services - Administrative Support - Office Coordination - Record Keeping- Role:_Front Office - Salary:_ 1.75-2.5 Lacs P.A. - Industry:_FMCG - Functional Area_Administration & Facilities - Role...

  • Host/hostess

    16 hours ago


    Vadodara, India Pizzawala's India Full time

    Pizzawala's India is searching for qualified Host/Hostess with personality and people skills. We're growing on a fast scale and have tremendous growth opportunities, from operations to passionate service and a fun place to work! **Job Brief Host/Hostess**: We are looking for a Host or Hostess to join our team and be the first point of contact for our...


  • Vadodara, India Veronica Hotels Full time

    2+ years experience working in a hotel receptionist or guest services role Greet all guests and assist them with check-in and check-out Maintain a positive attitude and friendly demeanor Respond to all guest questions and requests Answer and forward phone calls Manage guest bookings and reservations **Salary**: From ₹10,000.00 per...

  • Guard

    2 months ago


    Vadodara, India SCI securities services Pvt. ltd Full time

    We are looking for a fit and attentive security guard to ensure that our property is protected. The security guard is responsible for recording the names of visitors, patrolling the property and apprehending any trespassers.Responsibilities:Ensure that guests sign in upon arrival and exit.Make guests aware of rules that must be adhered to.Remove trespassers...