Associate Consultant

1 month ago

Bengaluru, India Razorpay Full time

Razorpay was founded by and Harshil Mathur in . Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

The Role

Consultants at Razorpay are expected to identify and solve critical problems around 1- 2 key focus areas. They can achieve this through a combination of driving special projects, program management & stakeholder management within the organization. 

Own Customer Problems:  Define and drive a plan for market research (from a customer/user viewpoint), set up data funnels relevant to ones OKRs (incl. seeking baseline data and setting milestones towards quarterly and annual goals), meet with customers regularly to understand their pain points and user goals to develop a deep empathy of the problem domain Product Strategy:  Define long-term strategy to drive quarterly roadmaps and prioritize ongoing backlogs to ensure the products deliver measurable outcomes, leading to solving real customer problems. Mentor the team to ensure a data- and experiment-driven product culture, and run data-based reviews within and outside the team frequently

Roles and Responsibility:

Work with the Head of Payments to deliver long-term & short term vision of Razorpay Drive a journey-based culture for customer/merchant success from process/functional approaches and be the voice of the customer Setting annual & quarterly targets & OKRs in the product team Identifying & solving for challenges structurally to help achieve OKRs  Setup processes to drive cross functional efficiency from customer success lens Identify new initiatives proactively to improve customer success OKRs Identification problem, design initiatives & experiments to solve for them Pilot initiatives & drive implementation and scale up Work closely with PMs to stretch the excellence envelope and solve for problems Cross functional stakeholder management with teams like product Operations & business.

Mandatory Qualification:

Strong & structured problem solving skills in an ambiguous and unstructured environment Strong Product Sense and customer first thinking Quick learner, adaptable to changing business needs  Ability to wear multiple hats to zoom in & out of problems  Strong stakeholder management skills across functions & hierarchies  Very strong written communication and a collaborative approach  Strong interpersonal skills and an ability to build rapport with senior leaders/CXOs Hands-on analytical experience in previous organizations  Strong bias-for-action Proficient in Microsoft Office Suite, specifically Excel and PowerPoint  An organized approach to work  Hardworking with strong work ethics  Previous experience in Consulting/CEO’s office/Chief of Staff/ Strategy rolesa  Good to have but not mandatory Fintech/Payments/Neobanking industry experience would be preferred MBA would be preferred Tier 1 Consulting Product-Based Startup Experience

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