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Technical Support Engineer 2-Datacenter Switching

4 months ago

Bengaluru, India Juniper Networks Full time

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Job Description: 

Title: Technical Support Engineer -L2

Role: TAC Engineer – Datacenter Switching 

Location: Bangalore

Summary:

Technical Support Engineer in Juniper TAC (Technical Assistance Centre) for supporting Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.

Key Responsibilities

The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience. Demonstrate ownership of customer reported issues till resolution. Understand Customer’s impact, prioritize and communicate effectively between various stakeholders. Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities. Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Mandatory Skills:

Excellent verbal and written communication, presentation and customer handling skills. Ability to logically troubleshoot complex and high impact problems Self-learner with appetite for continuous development. In-depth knowledge of the following: Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS] IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP), IP routing protocol (BGP, OSPF, RIP), Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus. Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

Preferred Work Experience

Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers Troubleshooting complex networking in Routing/Switching domain Experience in working with Product Development/Engineering team to resolve customer reported issues. Proven track record of implementing automation technologies. Network Design and implementation experience in Datacenters would be a plus.

Educational Qualification

Engineering Graduates with 2+ years of relevant work experience JNCIP / JNCIE / CCNP / CCIE will be added advantage.

About Juniper Networks


Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

ABOUT JUNIPER NETWORKS

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...