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Associate Solution Support Engineer | HCM

1 month ago

Bengaluru, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

Summary

SAP Technical Support People is a global organisation that handles customer support cases (24x7), provides proactive services, and share knowledge with customers to deliver first-class support for the complete SAP portfolio.
We support all the modules of the HCM & Success factor.

What you'll do 


1) Case handling
• Resolve known errors by means of SAP Notes, Knowledge Base articles, solved customer incidents, documentation, WIKI, or verifying customised entries or hardware parameters.
• Perform root cause analysis and provide solutions
• Achieve a good level of customer satisfaction
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching

2) Additional Tasks
• Participate in weekend support/ 24x7 support activities
• Report errors to the Engineering team while creating Incidents.
• Participate in Knowledge Management (WIKI content, Knowledge Base Articles)

3) Next-Gen Support
• Contribute ideas to help towards the TS-People vision.
• Carry out new tasks as requested by STM and Product Family head to help achieve the PS vision.

4) Processes
• Get certified in Classroom Training or e-Learning Lessons regarding processes documented in WIPS. With increasing experience, supervision of Mentor or Coach decreases while customer
interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and WIKI content, providing 24x7 support


What you bring 


• Software Engineering, or an Engineering discipline
• Problem-Solving & Good Communication Skills
• Willingness to take the initiative to contribute beyond your own responsibilities
• 1 to 2 years relevant experience of HCM or ABAP or Success Factor. 

Meet your team 

In India, we have teams in Bangalore & Gurgaon. We support all the modules of the HCM & Success factor. HCM Support Team takes care of the most important aspect of HCM & SuccessFactors.

#SolutionSupportEngT1

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