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Business Systems Analyst 2

1 month ago

Bengaluru, India Epsilon Full time
Job Description

It’s all about the customer.

As a Business System Analyst 2, you will have an opportunity to be part of the Platform Delivery team. This team delivers world class marketing technology platforms using Epsilon’s market leading PeopleCloud suite of products, which support our clients’ multi-channel marketing strategies. This role requires you to have both business and technical expertise and will need you to act as a liaison between the client and the technical delivery teams. You will play a key role within the Platform Delivery organization — across many disciplines within the Software Development Lifecycle — including requirements gathering, documentation, design, and testing.

What you’ll do as a Business Systems Analyst 2:

  • Demonstrate curiosity, problem solving, and critical thinking skills
  • Exhibit a strong desire to learn new technologies and skills
  • Work with clients and internal Epsilon teams to understand, define, and completely document business and/or campaign requirements using standard templates
  • Understand system high level designs and map business/campaign requirements to functional and non-functional components of the solution.
  • Analyze data quality to identify trend, issues and recommend changes as required.
  • Help support client data onboarding (multiple vendors/sources) to Epsilon solution
  • Help maintain process documents and update them regularly
  • Create, support, troubleshoot, and deliver on client requests in support of the day-to-day marketing operation
  • Support the testing effort of database enhancements and to ensure accurate on-time delivery
  • Have effective client meetings, understand deliverables, and drive successful outcomes
  • Marketing and Messaging Business Systems Analysts will also:
    • Build multi-channel marketing campaigns- including creation, testing and deployment of campaigns
    • Support the team to improve delivery quality, repeatability, and on-time delivery of campaigns

Qualifications

  • 1.5 to 2.5 years of experience in IT industry
  • Tech-savvy with strong interpersonal skills
  • Ability to learn business and functional processes
  • Excellent written and verbal communication skills
  • Basic understanding of software development methodologies
  • Desire and ability to learn new technologies and software
  • Aptitude for data and data analysis, ability to investigate data through various data tools
  • Ability to multi-task, prioritize and quickly change priorities
  • Ability to work collaboratively with global teams

Nice to have:

  • Basic understanding of marketing CRM, digital marketing, or marketing concepts
  • Ability to document requirements and specifications
  • Knowledge of databases, SQL concepts
  • Exposure to marketing campaign tools (Eloqua, Marketo, Responsys, Zeta, etc.), and ability to learn new campaign platforms
  • Exposure to data warehousing, data lake, and data mart concepts
  • Exposure to real-time, API, HTML, or web technologies


Additional Information

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

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