Group Manager
Found in: Talent IN C2 - 2 weeks ago
Position Name: Group Manager - Software
Mandatory/Required Skills & Location
Location:
Mandatory/Required Skills:
PURPOSE OF THE ROLE
This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLK's vision and values.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement
- Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence.
- Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly
- Collaborate with customer's sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers.
- Collaborate with internal recruitment team for fulfilling onsite positions.
- Ensure Talent Management through upskilling, succession & progression planning.
- Ensure attrition percentage is less than the prescribed value for the LOB/CBU.
- Ensure the required gross margins targets are met while onboarding the new candidates
- Degree: B.E, MBA
- Certifications (if any): Optional
- Overall (in years): 15-18 years
- Relevant (in years): 5 years
- Knowledge of domain of the vertical/business unit
- In-touch with key developments in the business across industry
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