Staffing Company Lead

1 month ago

Kolkata, India 2coms Full time
Job Description: Staffing Company Lead - HR Shared Service Unit 
Location: [Kolkata]
Reports To: Head of HR Shared Services
Department: HR Shared Services Unit
 
Job Overview: 
The Staffing Company Lead will oversee critical functions within the HR Shared Service Unit, 
including onboarding, payroll, compliance, and exit management. This role requires an 
experienced HR leader with a strong understanding of end-to-end staffing services and 
shared service operations. The ideal candidate will focus on enhancing operational 
efficiency and customer satisfaction while actively driving growth by securing client 
transfers and expanding service engagement. 
Key Responsibilities: 
1. Operational Leadership: 
- Manage teams responsible for onboarding, payroll, compliance, and exit management to 
ensure timely and accurate delivery of HR services.
- Set performance objectives, KPIs, and SLAs, and monitor team performance to maintain 
high-quality standards.
- Implement process improvements to streamline workflows, reduce operational costs, and 
enhance employee experience. 
 
2. Strategic Client Management: 
- Identify growth opportunities by managing client transfers and expanding services for 
existing customers.
- Collaborate with sales and business development teams to design service models that 
meet client-specific requirements.
- Develop strong relationships with key stakeholders to understand business needs and 
ensure high customer satisfaction. 
3. Compliance and Risk Management: 
- Ensure compliance with local, state, and federal regulations related to payroll, labor laws, 
and other employment standards.
- Oversee audits and implement risk mitigation measures to minimize compliance-related 
risks.
- Maintain accurate documentation and records to support audit requirements and 
safeguard company assets. 
Conducting audits: Coordinating internal and external audits, addressing audit findings, 
 

 

 
and recommending corrective actions 
∙Reporting: Preparing regular reports on the status of compliance programs  

  

∙Maintaining records: Maintaining accurate compliance records 

 
4. Team Development and People Management: 
- Recruit, onboard, and train team members to build a highly skilled and motivated HR 
services team.
- Conduct regular performance reviews, provide feedback, and develop training programs to 
enhance team skills.
- Foster a culture of collaboration, continuous improvement, and high employee 
engagement. 
5. Reporting and Analysis: 
- Prepare regular reports on team performance, client satisfaction, compliance status, and 
other key metrics for executive leadership.
- Analyze data to identify trends, make informed decisions, and present insights for strategic 
planning.
- Work closely with HR technology and data teams to leverage tools that enhance reporting 
accuracy and efficiency. 

RequirementsQualifications: 
- Bachelor’s degree in any stream, preferably BCOM/BSC . MBA in HR added advantage  
- 8+ years of HR experience in a shared service or staffing environment, with at least 3 years 
in a managerial role.
- Proven expertise in onboarding, payroll, compliance, and exit management.
- Strong knowledge of HR operations, employment laws, and compliance requirements.
- Excellent leadership skills with a track record of managing and developing high-
performing teams.
- Demonstrated experience in driving customer growth and service expansion.
- Analytical mindset with a focus on data-driven decision-making. 
Skills and Competencies: 
- Leadership & People Management: Ability to inspire, manage, and develop a large HR 
services team,  
- Customer-Centric Approach: Skilled in building client relationships and addressing client-
specific needs to drive growth.
- Process Optimization: Proven skills in process improvement, operational efficiency, and 
quality assurance.
- Data Analysis: Proficiency in HR analytics, reporting, and use of HR management systems 
 

 
(e.g., Spine, Staffing Go, Or Other HRMS to Payroll Software).
- Problem Solving: Strong decision-making skills with a focus on resolving issues promptl

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