Axis BPO Process Inbound Outbound Sales AV Desk- InsuranceProfile

2 months ago

Noida, India Nexus Hire Full time
Overview:The role ofAxis BPO Process (Inbound/Outbound Sales/AV DeskInsurance Profile)is crucial to the organization as it involves interacting withpotential and existing customers to sell insurance products provideservice and address inquiries. This position plays a key role incontributing to the revenue and growth of the insurance businessthrough effective sales and customerservice.KeyResponsibilities:
  • Handle inbound andoutbound sales calls to promote insurance products andservices.
  • Address customer inquiries andprovide information about insurance policies and coverageoptions.
  • Assess customers insurance needs andrecommend suitable products or solutions.
  • Meetor exceed sales targets and KPIs to contribute to the businesssrevenue goals.
  • Ensure accurate and timelydocumentation of sales and customer interactions in the CRMsystem.
  • Collaborate with the AV Desk team tohandle insurancerelated transactions and provide support asneeded.
  • Follow up with prospective customers tosecure sales and maintain customerrelationships.
  • Adhere to compliance andregulatory standards in the insuranceindustry.
  • Participate in training anddevelopment programs to enhance product knowledge and salesskills.
  • Contribute to team meetings and shareinsights and best practices for improved salesperformance.
RequiredQualifications:
  • Prior experience ininbound or outbound sales preferably in the insuranceindustry.
  • Demonstrated success in meeting salestargets and delivering excellent customerservice.
  • Strong understanding of insuranceproducts policies and industryregulations.
  • Excellent verbal and writtencommunication skills.
  • Ability to effectivelynegotiate and handle objections fromcustomers.
  • Proficiency in using CRM systems andother salesrelated software.
  • Proactive andselfmotivated with the ability to work independently and as part ofa team.
  • High school diploma or equivalent; adegree in business or related field is aplus.
  • Willingness to work flexible hours asrequired by the business needs.
  • Strongattention to detail and organizationalskills.

customerservice,communication,negotiation

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