Administer to Work | 16 TO 18 Years | Kolkata

1 week ago


Kolkata, India Capgemini Full time
Job Description
  • Serve as the primary point of contact for level 2 escalations from client.
  • Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution.
  • Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
  • Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from various stakeholders.
  • Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
  • Lead special projects and initiatives as assigned by senior management.
Primary Skills
  • Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
  • Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
  • Excellent communication skills, including written, verbal, and presentation skills.
  • Ability to prioritize and manage multiple tasks and projects in a fast-paced environment. 

 

Secondary Skills
  • Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
  • Customer-centric mindset with a passion for delivering an exceptional employee experience.
  • Proficiency in HRIS systems and Microsoft Office Suite.
  • Customer-centric mindset with a passion for delivering an exceptional employee experience.


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