Oracle Sales Cloud Business Analyst

5 months ago

Pune, India Vertiv Full time

Vertiv, a $ global organization with nearly 20,000 employees, designs, builds and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today’s growing mobile and cloud computing markets with a portfolio of power, thermal and infrastructure management solutions.

 

Position Summary :

The Oracle Sales Cloud Business Analyst  will be responsible of the development and support of the Oracle Sales Cloud applications. He/She will be the subject matter expert of the Oracle Sales Cloud application including its integration with other digital tools.

 

The role will provide in-depth application support for Oracle Sales Cloud applications, respond to user support issues, monitor critical service requests, escalate issues to application providers, perform regression testing and facilitate regular meetings with assigned group. 

 

Key Duties

 

  • Participate in the deployment of digital sales tools particularly in the designing, building, testing, implementation and stabilization.
  • Receive and resolve user issues (incidents); deploy service requests (change requests) ensuring solution is scalable and meets overall business requirements and identify/document functional gaps
  • Conduct regression and integration testing when there is a new release as well as in any situation when quick or detailed testing is a must.
  • Lead or participate in root cause analysis / corrective action for critical issues and incidents 
  • Analyze production configuration issues and resolve any functional gaps
  • Support, maintain and develop interfaces between Digital system and related business critical systems.
  • Generate and maintain documentation for changes made to systems. Assist in the review of documentation created
  • Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
  • Participate in validation/testing and release activities as needed
  • Translate system specifications and create functioning programs using the Oracle Sales Cloud CRM Platform or other Sales Enablement platforms
  • Develop test plans and conduct tests to software to ensure proper operations and freedom from defects and meet business requirements. Maintain systems to ensure     reliability and performance. 
  • Create training plans and documentation as it applies to the digital applications and tools.
  • Escalate issues and requests to vendor or implementation partner and ensure timely resolution.
  • Work effectively with remote team members, outsourced resources, and users to complete tasks.
  • Conduct ongoing quality reviews and analysis of data in Oracle Sales Cloud. Identifies data quality issues and escalates for corrective action

 

 

 

 

School Background / Working Seniority

  • 2-5 years of experience operating with CRM platforms, Oracle CX cloud
  • Bachelor’s degree or equivalent
  • International experience 
  • Experience in an international System Integrator company is a plus

 

Basic Skills

  • Strong English language skills 
  • PMP or equivalent project management certification preferred
  • Analytical, and Problem-solving skills are required

 

Technical / Functional skills

  • Deep experience with Oracle Sales Cloud platform, Oracle cloud CX (Sales and Service)
  • Knowledge of Oracle ERP systems 
  • Experience with Oracle Visual Builder (VBCS)
  • Experience with PL/SQL or MS SQL, Java and Javascript is preferred
  • Experience creating Functional Requirement Documentation
  • Excellent Communication and Teamwork skills
  • Process Discipline and Documentation skills essential
  • Ready to move beyond own area of comfort
  • Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations 
  • Knowledge of ITIL v3 is preferred

 

  • Oracle Sales Cloud Business Analyst

    4 days ago

    Pune, Maharashtra, India Vertiv Full time

    Job Summary: We are seeking a talented Sales Cloud Business Analyst to join our team at Vertiv. In this role, you will be responsible for the development and support of Oracle Sales Cloud applications.

  • Oracle Sales Cloud Business Analyst

    3 weeks ago

    Pune, Maharashtra, India Vertiv Full time

    Job Title: Oracle Sales Cloud Business AnalystVertiv, a global organization with nearly 20,000 employees, designs, builds, and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today's growing mobile and cloud computing markets with a portfolio of...

  • Oracle Sales Cloud Business Analyst

    3 weeks ago

    Pune, Maharashtra, India Vertiv Full time

    Job Title: Oracle Sales Cloud Business AnalystVertiv, a global organization with nearly 20,000 employees, designs, builds, and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today's growing mobile and cloud computing markets with a portfolio of...

  • Business Analyst for Oracle Sales Cloud

    1 day ago

    Pune, Maharashtra, India Vertiv Full time

    Job Title: Business Analyst for Oracle Sales CloudJob Summary:Vertiv, a global organization with nearly 20,000 employees, designs, builds, and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today's growing mobile and cloud computing markets with a...

  • Oracle Sales Cloud Business Analyst

    2 weeks ago

    Pune, Maharashtra, India Vertiv Full time

    At Vertiv, a global organization with nearly 20,000 employees, we design, build, and service critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. Our portfolio of power, thermal, and infrastructure management solutions supports today's growing mobile and cloud computing...

  • Senior Oracle Sales Cloud Business Analyst

    2 weeks ago

    Pune, Maharashtra, India Vertiv Full time

    Key ResponsibilitiesThe Oracle Sales Cloud Business Analyst will be responsible for the development and support of Oracle Sales Cloud applications. This involves being the subject matter expert for the Oracle Sales Cloud application, including its integration with other digital tools.Support and MaintenanceProvide in-depth application support for Oracle...

  • Oracle Sales Cloud Business Analyst

    3 weeks ago

    Pune, Maharashtra, India Vertiv Full time

    Vertiv, a global organization with nearly 20,000 employees, designs, builds, and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities.The Oracle Sales Cloud Business Analyst will be responsible for the development and support of the Oracle Sales Cloud applications....

  • Oracle Cloud Solutions Specialist

    1 week ago

    Pune, Maharashtra, India Oracle Full time

    Oracle Global Services Center is a cloud consulting team that helps clients adopt Oracle Cloud Solutions efficiently. We use a flexible "Optimum Shore" approach to implement, maintain, and integrate Oracle Cloud Applications and Technology environments. This approach reduces the overall total cost of ownership and ensures successful client adoption.As a...

  • SaaS SCM Cloud

    5 months ago

    Pune, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Cloud Consultant with Oracle CX Sales and B2B Service Expertise

    4 days ago

    Pune, Maharashtra, India Oracle Full time

    Oracle Global Services Center (GSC) is a fast-growing cloud consulting team that thrives on customer success and rapid adoption of Oracle Cloud Solutions. Our innovative "Optimum Shore" approach enables clients to implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while reducing overall total cost of ownership. We...

  • Technical Sales Cloud Analyst

    1 week ago

    Pune, Maharashtra, India Vertiv Full time

    At Vertiv, we're seeking a skilled Technical Sales Cloud Analyst to join our team. As a key member of our organization, you'll play a crucial role in the development and support of our Oracle Sales Cloud applications.Key Responsibilities:Participate in the deployment of digital sales tools, with a focus on designing, building, testing, implementation, and...

  • Oracle Sales Cloud

    5 months ago

    Pune, India Jade Global Full time

    ID: 6492 | 3-5 yrs | Pune | careers - **Sales cloud Consultant** - Techno-Functional on Oracle Sales Cloud , - Should have knowledge of basic modules like Accounts, Contacts, Leads, Opportunity, Quotes and activities - Should have knowledge of standard and custom objects - Managing reports data visibility based on the users/roles - Should be able to provide...

  • Oracle Fusion Cloud SCM Lead

    3 weeks ago

    Pune, Maharashtra, India Cloudare Technologies Full time

    Job Title: Oracle Fusion Cloud SCM LeadWe are seeking a highly skilled Oracle Fusion Cloud Lead (SCM) to join our team at Cloudare Technologies. As a lead, you will play a crucial role in designing, implementing, and supporting Oracle Fusion Cloud solutions for our clients, specifically within the Supply Chain Management (SCM) domain.Key...

  • Oracle Fusion Cloud SCM Lead

    3 weeks ago

    Pune, India Cloudare Technologies Full time

    Job Title: Oracle Fusion Cloud SCM LeadWe are seeking a highly skilled Oracle Fusion Cloud Lead to join our team at Cloudare Technologies. As a lead, you will play a crucial role in designing, implementing, and supporting Oracle Fusion Cloud solutions for our clients, specifically within the Supply Chain Management (SCM) domain.Key Responsibilities:Lead...

  • Oracle HCM Cloud Technical/Functional Consultant

    1 month ago

    Pune, India Oracle Full time

    About The TeamOracle Global Services Center (GSC) is a fast-growing cloud consulting team passionate about our customer’s rapid and successful adoption of Oracle Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while...

  • Cloud CPQ Cloud Manager

    4 days ago

    Pune, Maharashtra, India Oracle Full time

    Job DescriptionWe are seeking a talented Cloud CPQ Cloud Manager to join our team at Oracle. As a key member of our consulting team, you will be responsible for delivering high-quality Oracle Cloud CPQ solutions to our clients.Key ResponsibilitiesConsult with clients to provide cost-effective solutions to their business scenarios.Work collaboratively with...

  • Cloud Consultant

    1 week ago

    Pune, Maharashtra, India Oracle Full time

    Cloud Consultant Job DescriptionOracle Global Services Center (GSC) is a fast-growing team passionate about our customers' adoption of Oracle Cloud Solutions. Our approach helps clients implement and integrate their Oracle Cloud Applications and Technology environments while reducing overall total cost of ownership. We assemble teams for each client by...

  • Oracle cloud bi reports developer

    3 weeks ago

    Pune, India Tech Mahindra Full time

    Tech Mahindra is seeking an experienced Oracle Cloud BI Reports Developer to join our team and support our Oracle Fusion implementation. The ideal candidate will design, develop, and maintain business intelligence reports and dashboards using Oracle Analytics Cloud (OAC) and related BI tools. Location: Pan India Notice Period: Immediate to 30 days ...

  • HCM Cloud Consultant

    5 months ago

    Pune, India Oracle Full time

    Oracle Global Services Center (GSC) is a fast-growing cloud consulting team passionate about our customer’s rapid and successful adoption of Oracle Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while reducing overall...

  • Oracle Cloud BI Reports Developer

    3 weeks ago

    Pune, India Tech Mahindra Full time

    Tech Mahindra is seeking an experienced Oracle Cloud BI Reports Developer to join our team and support our Oracle Fusion implementation. The ideal candidate will design, develop, and maintain business intelligence reports and dashboards using Oracle Analytics Cloud (OAC) and related BI tools. Location: Pan India Notice Period: Immediate to 30 days Years...