Manager-Order to Cash

2 weeks ago

Gurugram, India Genpact Full time


Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Now, we are calling all you rule-breakers we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Welcome to the relentless pursuit of better.

Inviting applications for the role of Manager-Order to Cash
In this role, you are expected to have deep OTC domain knowledge which helps in picking right pain points e.g. reduce or recover write off & loss, reduce early payments for our clients and creating value for them through providing domain specific solutions. 
Adept at learning and applying new data, analytics methods and technologies; Possess analytic curiosity to seek out and develop potential solutions and drive continuous improvement; motivated by challenging, complex problems
Responsibilities
• The candidate will be responsible to manage a team of analysts who will perform recoveries for client from under dispute/written off data.
• Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
• Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
• Identify and convert new recovery opportunities through customer nuances, trending (deductions, payment etc.) 
• Working closely on a consistent pipeline of opportunities.
• Audits of bill backs
• Client Relationship management: Constantly communicate with client and internal stakeholders to build a strong relationship that is essential for seamless delivery of services
• Operational excellence – governance, weekly utilization, project prioritization, team resource optimization etc.
• Managing and recording performance of team members. Hire, coach, mentor and develop the staff skills and provide career development planning and opportunities
• Effectively construct and tell a compelling and clear story around the value proposition both orally and in presentations
• Partner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention
Qualifications we seek in you
Minimum qualifications
• Graduate with Basic Accounting Knowledge and analytical skills
• Good Leadership skills
• Excellent analytical skills, excellent communication skills and the ability to communicate actionable analytical findings to a non-technical audience in clear and concise language
• Adept at learning and applying new data, analytics methods and technologies; Possess analytic curiosity to seek out and develop potential solutions and drive continuous improvement; motivated by challenging, complex problems
Preferred qualifications
• Bachelor's degree with specialization in statistics, applied mathematics, economics, finance/MBA from regular institute

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