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Senior Product Manager
4 months ago
The Senior Product Manager, Business Intelligence (BI) matrixes to the Product Director for BI and will play a pivotal role in driving the evolution of our product by eliminating technical debt and improving product quality. You will collaborate closely with cross-functional teams to deliver enhancements and fixes to improve how our customers interact with and extract value from their data. You will be responsible for the requirements gathering and documentation, refinement sessions, development/issues backlog management, user stories, and creation of acceptance criteria. The ideal candidate will set the example for product ownership, be an effective communicator, and motivate the team to set and achieve goals that contribute to the growth of the organization.
Please find below the job description for your reference.
PRIMARY RESPONSIBILITIES
Drive requirements-gathering activities, including measurable benefits and value-added outcomes in all the following: Collaborate with product management, and stakeholders, to gather, define and prioritize requirements for the product that will address customer pain points and needsDefine clear, actionable user stories, acceptance criteria, and uses that guide the modeling and development work in building enhancements to address technical debt and refactoring prioritiesWork closely with engineering to ensure the technical feasibility and scalability of the enhancements Champion a user-centric approach, working with designers to create intuitive and engaging experiences Collaborate with QA teams to develop test plans and validate product performance and outcomes, ensuring they meet quality standards and customer expectations Plan and coordinate the releases, including user documentation, training materials, and support processes Ensure that product enhancements adhere to RealPage policies for security, privacy, and ethical standards Drive projects and track milestone dates, delivering project updates to leadership Drive problem management escalation issues to resolution Meet service level agreement (SLA) for escalated development ticketsPerform triage issue investigationPartner with Problem Management to investigate client issue reports Work in Microsoft TFS Maintain tickets and agile boardsParticipate in backlog refinement activitiesTrack team performance metrics Be accessible to the technical teams, reviewing work and answering questions Formally review stories for acceptance, including meeting the customer benefit, acceptance criteria, and desired level of quality Participate and/or present in release demos Keep meeting notes and follow up on action items Act as a mentor and provide supervision to more junior team membersREQUIRED KNOWLEDGE/SKILLS/ABILITIES
Bachelor’s degree required in a Computer Science, Data Science, Business or related field (Masters preferred) 8+ years of progressive Product Owner/manager experience with a BI application in commercial B2B SaaS offerings Strong written communication skills including process and product documentation and demonstrable track record of successfully working directly with customer end users. Strong attention to detail is required for understanding and documenting methodology and logic as well as reviewing and editing content. Expert-level conducting analysis using SQL to create, update, and manage data queries in relational databases Demonstrated knowledge of data governance, data architecture, data modeling, data management, data governance and privacy, data quality, data lineage, ETL, and APIs Proven project management skills Business requirements gathering experience. Strong data analysis experience with demonstrated ability to methodically develop solutions for complex problems. Proficient in Microsoft Office products Communication – Excellent interpersonal and presentation skills; strong verbal and written communication as well as conflict management skills. Strong ability to navigate complex issues. Analytical – Strong analytical and reasoning skills; must be effective at summarizing and communicating complex information. Collaborative – proven capability to influence and drive cross-functional teams to the successful execution of plans. Ability to handle multiple tasks simultaneously with only general direction and minimal supervision. Solid organizational skills and the ability to prioritize and manage time effectively to meet deadlines. Ability to work independently and as part of a team.PREFERRED KNOWLEDGE/SKILLS/ABILITIES
Real Estate experience is preferred but not a requirement. Previous experience working with project management and collaboration tools (SharePoint, Confluence, Salesforce, Azure TFS) is a plus.