Director of Sales

3 weeks ago

Mumbai, India FAIRMONT Full time
Job Description

  • Direct and manage all sales activities to maximize revenue potential for Group, Business and Leisure Travel business. 
  • Manage a team of sales managers and coordinators.
  • Oversee daily Business Review meeting, sales meetings, training and other sales related meetings as required.
  • Review all group contracts for turnover to Event Services.
  • Carry an individual goal as part of the team
  • Oversee/manage the process of::
    • Monthly, quarterly, annual goal-setting
    • Sales funnel review
    • 90-day and annual employment reviews for direct reports
    • On boarding and training plans for new sales team members
    • Monthly group review with Revenue Management / DOSM
    • Contract negotiation
    • Team goal setting
    • Any reporting required for hotel / ownership meetings
  • Contribute to the process of:
    • Monthly forecasting, group revenues
    • Group rate determination
    • Annual rooms revenue budget
    • Annual marketing plan
    • Action plan review with DOSM 
    • Projects and additional areas of focus in collaboration with DOSM. 
  • Work with other departments within the hotel to provide quality service to customers.
  • Attend trade shows, community events and industry meetings.
  • Maintain knowledge of market, competition and customers.
  • Deputize for the Director of Sales & Marketing in their absence

Qualifications

  • University/College degree and/or experience in a related discipline preferred\
  • + years’ experience as a Group Sales Manager in a similar sized luxury hotel with experience in leading a team
  • Strong interpersonal and problem solving abilities
    • Ability to articulate the strengths of the hotel and match with the needs of the customer
  • Guest focused with a passion for service excellence
  • Works well under pressure in a fast paced and constantly changing environment
  • Strategic mind looking to advance the hotel’s revenue targets
  • Analytical and detail orientated
  • Ability to multi-task
  • Strong selling skills to include negotiation and the closing process
  • Knowledge of Opera or Property Manager, Microsoft Office and Windows XP preferred
  • Ability to work independently and prioritize responsibilities


Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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