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Customer Solutions Manager, AWS India Public Sector

7 months ago

Gurugram, India AWS India - Telangana Full time
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

At Amazon Web Services (AWS) India, we are changing the future of IT. Customer Solutions Manager (CSM) role is obsessed with supporting and accelerating our customers' cloud journeys to drive business value and citizen outcomes. You will work across AWS teams and apply your leadership and technical program management expertise to serve some of the most important Government customers in India and South Asia. You will play a key role in the account team, partnering with AWS Business Development, Solution Architecture, professional services, and AWS service teams to craft highly scalable, flexible and resilient cloud solutions (spanning technology, people and process) with robust delivery plans, thereby accelerating the rate of adoption of AWS in the Public Sector.

Key job responsibilities
You will have the opportunity to collaborate with customers, business development, solutions architecture and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. You will be a single point of contact to your customer and internal stakeholders on the progress of all the activities related to your customer. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will evangelise the value of AWS cloud and influence your customers to allocate the appropriate leadership and resources to achieve their goals..

At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal. You are encouraged to think big, invent and take ownership on customer challenges.

You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

About the team
About AWS

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Gurugram, HR, IND

BASIC QUALIFICATIONS

• AWS SA Associate Certified as its a technical individual contributor role.
• Minimum 5 years of customer facing field experience.
• Demonstrable experience leading and managing complex, large scale, IT/technical/platform programs.
• Prior experience working with or managing large technical programs, particularly at listed companies and/or Government agencies.
• Demonstrated ability to effectively deliver information and establish relationships at senior levels, experience advising executive leaders

PREFERRED QUALIFICATIONS

• Direct experience implementing AWS services.
• Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change.
• Strong listening skills; demonstrated ability to ask effective questions, organizational and troubleshooting skills with precise attention to detail.
• Superior written and verbal communication skills /Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment / Highly analytical, technically proficient, and able to learn new tools and software quickly.
• AWS or other cloud certifications, PMP and/or SCRUM/Agile, SAFe certified.
• Previous experience with assisting customers journey to the cloud (AWS, Azure, GCP, etc), in Cloud Migrations from either Legacy Tech (Mainframe, DBs (DB2 or Oracle, etc) or with Windows and VMware / Previous experience with Partners (System Integrators or ISVs or MSP)