Customer Success Insights Analyst

1 month ago

Bengaluru, India Autodesk Full time

Position Overview

As a Customer Success Insights Analyst, you are responsible for providing analytical expertise to support key strategic and operational initiatives for our Customer Success Organization. Analysts use a range of statistical methods, algorithms, and analysis techniques to advise business leaders on strategy and identify opportunities to optimize business processes, customer experiences, and offerings. You will work closely with business stakeholders to distill your analysis into actionable insights and recommendations.

You will join Commercial Customer Success team. You will report to Manager, Strategic Planning/Analytics.

In Commercial Customer Success, we drive growth through irresistible customer experiences. For us, growth is two things: A focus on increasing retention and renewals rates and identifying opportunities for expansion to pass to our sales partners. With Resellers, we are accelerating customer retention performance and revenue growth by developing and maturing their Customer Success and Services practices. As part of the team, you will work on programs that impact Commercial Customer Success overall, and the specific functional area that you support.

Roles & Responsibilities

Serve as an analytics business partner – supporting business stakeholders with in-depth analysis, continually mining for insights to drive operational improvements

Conduct research from problem definition through execution of analysis. Highlight potential areas of concern for senior management based on your analysis

Assess impact of business strategies and provide clear articulation of analysis to support decision-making for senior management

Build sophisticated qualitative and quantitative analyses, including advanced modelling, that translate raw data into insights that can be turned into relevant recommendations and built into reports and dashboards

Be the data subject matter expert for the area of the business you support – understanding dataset structure, data quality, and appropriate analysis use cases

Understand existing data models and identify and document areas for improvement to contribute to the overall Autodesk data infrastructure

Minimum Qualifications

3-5 years Relevant Work Experience in the data analytics field

Experience in a similar role or a degree in a quantitative discipline such as Engineering, Computer Science, Mathematics, Economics, or related field

Proficiency in writing and optimising SQL queries and working with large datasets

Working knowledge with visualisation tools (PowerBI, Qlikview, etc

Have experience working with a modern data warehouse ( Snowflake)

Microsoft Power BI Certification

Experience supporting Customer Success or Renewals organisations

The Ideal Candidate

You're a true data expert – you can creatively mine multiple different datasets to gain insights and answer business questions

You are curious - curiosity fuels your use of problem solving and analytical

You want to understand customer success – you're not just satisfied with building a cool model, you also want to make sure it's relevant in the field

You tell compelling stories using data – you weave together a narrative based on your analysis of what is happening in the business, why it is happening and why it matters and can present your findings to both experts and general audiences

You are a partner – you are communicative and empathic with stakeholders and business leaders to determine how to best answer their questions through analysis

#LI- SV2

#LI-POST

Learn More

About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

  • Data Analyst

    5 days ago

    Bengaluru, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...

  • Data Analyst

    5 days ago

    Bengaluru, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...

  • Data Analyst

    5 days ago

    Bengaluru, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...

  • Customer Success Analyst

    2 months ago

    Bengaluru, India Scrut Automation Full time

    Job Description: Customer Success Analyst - USRole DetailsPOSITION: Customer Success AnalystLocation: Bangalore/RemoteAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec...

  • Product Success Analyst

    3 days ago

    Bengaluru, India ReachInbox Full time

    Introducing ReachInbox - A revolutionary AI-driven platform transforming cold outreach. It's an all-in-one solution for businesses to effortlessly find, enrich, and engage high-intent leads using multi-channel outreach across Twitter, LinkedIn, email, and phone. Just a single prompt sets ReachInbox in motion, prospecting and verifying leads, crafting...

  • Product Success Analyst

    5 days ago

    Bengaluru, India ReachInbox Full time

    Introducing ReachInbox - A revolutionary AI-driven platform transforming cold outreach. It's an all-in-one solution for businesses to effortlessly find, enrich, and engage high-intent leads using multi-channel outreach across Twitter, LinkedIn, email, and phone. Just a single prompt sets ReachInbox in motion, prospecting and verifying leads, crafting...

  • Associate Director

    1 month ago

    Bengaluru, India Zycus Full time

    Associate Director - Customer Success (US 04150) US DeliveryBangaloreAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P...

  • Customer Success Associate

    1 month ago

    Bengaluru, Karnataka, India Aeries Technology Full time

    Job Id: Aeries/847/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 5 Years Qualification Graduate **Job Description*** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Customer Success Associate Position Overview: The Customer Success Associate is a critical support...

  • Customer Success

    4 weeks ago

    Bengaluru, Karnataka, India SpurTree Technologies Full time

    actionable insights and use cases to improve digital adoption. - Should have knowledge or hands on experience working on HTML,CSS. - Manage numerous projects, initiatives, and engagements concurrently. - Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout. - Collaborate with cross-functional...

  • Business Insights Analyst

    2 months ago

    Bengaluru, India HyringNinja Full time

    • Apply understanding of respective business strategies to produce relevant and substantial data analysis to support business goals and objectives • Evaluate, innovate, and recommend mathematical and statistical approaches for the improvement of current processes. • Develop analysis to illustrate business trends and identify areas of business...

  • Experience Insights Analyst

    2 days ago

    Bengaluru, Karnataka, India Adobe Full time

    JOB LEVELP30EMPLOYEE ROLEIndividual ContributorThe OpportunityThe XE analytics team operates across a broad spectrum of responsibilities such as web analytics, Voice of Customer, AB testing and data sciences. The analysts are responsible for driving deep customer insights using Adobe Experience Cloud (i.e., Adobe Analytics, CJA, Adobe Debugger), Big Data...

  • Customer Success Manager

    1 month ago

    Bengaluru, India Graphy Inc. Full time

    Job Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...

  • Customer Success Manager

    4 weeks ago

    Bengaluru, India Graphy Inc. Full time

    Job Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services....

  • Customer Success Manager

    1 month ago

    Bengaluru, India Graphy Inc. Full time

    Job Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...

  • Executive, Customer Success

    4 weeks ago

    Bengaluru, India Capillary Technologies Full time

    Customer Success Executive will act as liaison between customers and internal Capillary teams. Client facing role that involved relationship management - Job responsibilities include but are not limited to: - Leverage product expertise and technical knowledge to delight customers. - Work closely with Engineering and Product and Customer Success teams to...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, India Graphy Inc. Full time

    Job Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, India Graphy Inc. Full time

    Job Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...

  • Customer Success Specialist

    2 weeks ago

    Bengaluru, India Scrut Automation Full time

    Job Description: Customer Success Specialist Role Details Position: Customer Success Specialist Location: Bangalore Shift timings : 10am- 7pm IST About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture,...

  • Customer Success Manager

    2 months ago

    Bengaluru, India Graphy Inc. Full time

    Job Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...

  • Customer Success Manager

    2 months ago

    Bengaluru, India Graphy Inc. Full time

    Job Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services....