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Quality Analyst

4 months ago

Chennai, India Guidehouse Full time

Job Family:

EBO Accounts Receivable (India)


Travel Required:

None


Clearance Required:

None

Job Posting

What You Will Do:

    Review the work performed by AR callers and document any quality issues.

    Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.

    Participate in developing process documentation.

    Provide feedback and work with the training team to provide remedial training

    Check the reports developed by AR callers - aging analysis, understand days in A/R, top reasons for denials, etc.

    Be in the center of ethical behavior and never on the sidelines Quality.

 

 

What You Will Need:

 

    Should have worked as a Quality Controller/ SME for AR for at least 1 years with medical billing service providers.

    Should have very good knowledge in medical billing and confident in process knowledge.

    Experience in the end to end Healthcare process/ AR calling the audit.

 

What Would Be Nice to Have:

 

    Adapting to new situation challenges whenever required.

    Good communication typing skills.

    Must be Graduate.


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.