Customer Service Executive
2 months ago
Job Title: Customer Service ExecutiveWorldline HNI (Inbound Process)
Job Location:Majiwada Thane West
Salary: 16000Inhand
Shift Timing: Rotational Shifts (Any9hour shift between 7:00 AM to 11:00 PM)
Experience Level: Freshers and Experienced Candidates BothCan Apply
Job Description:
Worldline is seeking enthusiastic Customer ServiceExecutives for the HNI (High NetWorth Individual) Inbound Process.This role involves handling inbound calls from premium customersand providing highquality service by addressing their needs andresolving their queries. If you possess excellent communicationskills and are looking for an exciting opportunity in the customerservice industry apply today
KeyResponsibilities:
Handle inbound calls from HNIcustomers and provide excellent customer service.
Address customer inquiries and provide information onWorldlines services.
Resolve customer issuescomplaints and queries in a timely and professionalmanner.
Ensure customer satisfaction bymaintaining a positive and helpful attitude.
Accurately log all interactions and maintain detailed records ofcustomer communications.
Follow companyguidelines and procedures to handle customer concernsefficiently.
Key Requirements:
Educational Qualification: Minimum of 12thpass.
Communication Skills: Good verbalcommunication in English and Hindi is mandatory.
Experience: Freshers are welcome; prior experience incustomer service is a plus.
Skills:
Excellent problemsolving and listening skills.
Ability to handle pressure and manage difficult customerinteractions.
Basic computer knowledge torecord interactions and access customer information.
Shift Timing: Rotational shifts; any9hour shift between 7:00 AM to 11:00 PM (Monday toSaturday).
Benefits:
Fixedinhand salary of 16500.
Opportunity to workwith premium clients in the HNI segment.
Exposure to a dynamic work environment with growthopportunities.
Comprehensive training to helpyou excel in your role.
Supportive andteamoriented work culture.
Remote Work :
No
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