Staff Technical Support Engineer
1 month ago
Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from
busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
CommScope is looking to add a Staff Technical Support Engineer, working in a fast-paced environment, the Staff TSE will be responsible for providing mostly for cases that are brought up by either by the customer / TSE or Senior TSE for various technologies in Ruckus Wireless products to our Enterprise customers.
Key Partners:
Internal: TAC Managers, TAC Senior Manager, Multi-functional Support Teams, EET Team and Sales teams External: Customers, Partners and VARs
How You'll Help Us Connect the World
Be the first Critical issue point of contact for the customer and/or for the TAC TSEs Should posses the competence to manage critical (p1) cases soon after the training in Ruckus Products Demonstrate the capability to work with Critical issue team and/or engineering teams to manage brought up cases Demonstrate mentorship ability by working with the TSE and Snr TSE on their backlog. Provide feedback of their performance to managers. Work closely with SE teams internally on larger networks and more sophisticated issues Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience Work on sophisticated problems where analysis of situations requires in-depth fault analysis and fixing skills Identify and reproduce customer technical problems in a test/lab environment Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution Ensure proper case documentation and closure Generate clear and concise documentation in the form of case notes, technical tips and white papers Contribute to the knowledge base by creating KB articles Guide and discuss with Staff or Principal Engineers on calls and emails that require assistance. Timely handoff (critical issue) of cases that require sophisticated technical investigation by the LTE Team Suggest improvements on product quality / features and be proactive in development of product Handle customer expectation and make sure customer is receiving the highest quality of service Document customer issues for future reference and build knowledge base of the solutions given to the customer Actively participate in trainings and improve product and process knowledge New hire training and OJT responsibilities is part of the role Understand the SLA’s and work/align style of working towards meeting them Participate in forums and Tektalk exchanges KRAs include: CSAT, Active Backlog, Aged Backlog, Time to Resolve and Time to Close, Critical issue %, KB Contribution
Required Qualifications for Consideration:
Education level:
B.Sc. or B.E degree in Computer Science, a related field, or equivalent work experience.
Work Experience:
Minimum of 6-8 years of customer support experience in IP networks, WiFi or related environment Wireless networking experience is required Working experience in TAC as level 2 engineer is required
Certifications/Accreditations:
CWNA / CCNA is required CWNP (Or equivalent) is an advantage
Key competencies:
Customer Focus Drive for results Great Teammate Coaching and Feedback
You Will Excited Us If You Have:
Good understanding of TCP/IP, IGMP, switching and Routing (Layer 2 & 3 communication), internet protocols including DNS, DHCP, SMTP, VLAN etc. CCNA / CWNA – Must or higher knowledge, CWSP would be a Plus Good exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n A good understanding of WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc. knowledge on deploying, configuring, supporting, solving, debugging and administering the following Wireless LAN products and technologies: Wireless Access Points, Wireless Client Associations, Wireless Controllers A very good understanding of RF transmissions & antenna behavior knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc. Hands on experience on protocol analyzers tools such as Wireshark, Ethereal Ruckus Wireless Products Ethernet switching Routing and Data Centers Wifi solutions, Multi-tenant solutions, Hotspot services
General knowledge in the following areas:
Wireless industry and challenging products Competitor Switching Products TCP/IP, WAN/LAN IOT Solutions
Other Abilities required:
Good problem solving and decision-making skills Ability to understand and analyze customer issues along with good solving skills Ability to communicate clearly and effectively with clients and peers Excellent written & verbal communication skills Excellent inter-personal and collaboration skills Dedicated, proactive, hardworking, team-player Encourages and accepts feedback Exposure of handling international customersWork Schedule: Monday through Friday and weekend or overnight hours as required.
Travel: As required for NPI, PLM interactions etc.
-
Staff Technical Support Engineer
4 weeks ago
Bengaluru, India CommScope Full timeEveryone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity,...
-
Staff Technical Support Engineer
1 month ago
Bengaluru, India CommScope Inc. Full timeEveryone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity,...
-
Technical Staff, Software Engineering
5 days ago
Bengaluru, India Dell International Services India Pvt Ltd (7451) Full timeTechnical Staff, Software Engineering The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering...
-
Member of Technical Staff
4 days ago
Bengaluru, India Spirent Communications Full timeTitle: Member of Technical Staff (Cloud & IP)Level:Location: Bangalore/IndiaJob Summary:Spirent is currently looking for an experienced Member of Technical Staff. This individual will be an integral member of Spirent’s support team and work closely with many of Spirent’s strategic customers and Industry experts. This role involves a combination of...
-
Technical Support Advisory
3 weeks ago
Bengaluru, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Member of Technical Staff
1 week ago
Bengaluru, Karnataka, India Nutanix Full timeApply for Member Of Technical Staff QA Engineer, 6 10 Yrs Of Experience, Career Progress Consultants in Bengaluru/ Bangalore for Year of Experience on
-
Technical Support Analyst
2 months ago
Bengaluru, India Swift Strategic Staff Solutions INC Full timeWe are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...
-
Support Staff
4 weeks ago
Bengaluru, India Sofia Public School Full timeAt Sofia Public School, we are committed to providing a stimulating and supportive work environment for our employees. We believe in recruiting and retaining highly qualified and dedicated professionals who share our commitment to excellence in education. **Support Staff Careers** Our support staff careers offer the opportunity to work in a supportive and...
-
Technical Staff, Software Engineering
3 days ago
BENGALURU, India Dell Full timeTechnical Staff, Software EngineeringThe Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering...
-
Technical Support Advisory
2 months ago
Bengaluru, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
-
Staff Network Engineer
4 weeks ago
Bengaluru, India Intuit Full timeJob Description : Staff Systems Engineer/Staff Network Engineer for Corporate Network Engineering. As an advanced-level technical contributor, you'll navigate extensive network complexity, specializing in multiple systems areas, including Wide Area Networks (WAN), Software-Defined Wide Area Networks (SD-WAN), Local Area Networks (LAN),. Identity...
-
Sr. Technical Support Engineer
1 week ago
Bengaluru, India CommScope Full timeJob Description – Senior Technical Support Engineer CommScope’s Venue and Campus segment incorporates Ruckus Network’s, which focuses on enabling wireless and wired connectivity across complex and varied networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of verticals including -...
-
Technical Support Engineer
2 weeks ago
Bengaluru, India Vonage Full timeTechnical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...
-
Technical Staff, Software Engineering
3 days ago
BENGALURU, India Dell Full timeTechnical Staff, Software EngineeringThe Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering...
-
Technical Support Engineer
2 weeks ago
Bengaluru, India Vonage Full timeTechnical Support Engineer - Messaging Vonage Customer Care Mission We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in...
-
Support Staff
3 weeks ago
Bengaluru, Karnataka, India PES UNIVERSITY Full timeRequired Kitchen Helpers, counter supply boys, attenders, support staff, attender for educational instituteExperience : 0 - 1 YearsNo. of Openings : 2Education : Higher SecondaryRole : Support StaffIndustry Type : Hotel / Restaurant / HospitalityGender : MaleJob Country : India
-
Technical Support Engineer
2 weeks ago
Bengaluru, India Progress Residential® Full timeMicrosoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...
-
Staff Engineer
4 days ago
Bengaluru, India Circles Life Full timePosition - Staff Engineer (Spring Boot-Java)Location - BangaloreAbout us:Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.Having pioneered a successful blueprint for disrupting the telco space in...
-
Technical Support Engineer
5 days ago
Bengaluru, India Genetec Full timeThe team:The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India).What your day will look like:Technical support: Use...
-
Technical Support Engineer
5 days ago
Bengaluru, India Pretium Full timeOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing solutions to uphold...