Business Analyst/Senior Business Analyst
4 weeks ago
Job Title:
Job Template - Consulting - Process design, Business Analyst - Service Assurance, SNOW, Workforce management
Responsibilities:
Process Analysis & Design, Business Analysis:
- Understanding of service assurance journey and service operations activities.
- Ability to analyze current business processes across various functions.
- Collaboration with stakeholders to identify pain points and objectives.
- Proficiency in designing TOBE (future state) business processes.
- Documentation of processes incorporating best practices.
- Experience in creating process maps and visual representations.
- Familiarity with BPMN tools and process design tools like ARIS.
- Knowledge of process automation tools like Camunda or Appian.
- Understanding of process mining tools like Celonis.
- Ensuring delivery conforms to contractual outcomes and timelines.
Project Management:
- Support in project planning, risk, and issue management.
- Assistance in budgeting processes.
- Experience in leading teams of at least 4 members.
- Familiarity with service assurance-related consulting exercises/proposals.
Service Operations Improvement:
- Experience in working with service operations teams to improve processes.
- Knowledge of fiber access products is desirable.
Data Analysis and Insights:
- Exposure to deriving insights from data.
- Identifying trends and making recommendations for quality and operational improvement.
- Collaboration with leaders to understand key value drivers and challenges.
Job Location: Chennai, Bangalore, Hyderabad, Pune
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