Team Lead- Infra
7 months ago
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Responsibilities – Team Management
§Work closely with the team, motivating and coaching them
§Hosting 1-2-1’s and team meetings
§Reporting to the Operation Manager
§Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLA’s
§Ensure training and development plans are maintained for all team members
§Support the Operations Manager to highlight operational risks and areas for improvement
§Lead and inspire a team of resources to deliver excellent levels of individual/team performance and customer satisfaction
§Escalate any appropriate problems to senior management
§Support the Senior Manager to highlight operational risks and areas for improvement
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