Director - Business Transformation

2 months ago


Bangalore, India MarketStar Full time

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

Role: Director - Business Transformation

Location: Bangalore/Hyderabad

Experience: 15 Years

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

Position Summary:

Join our dynamic team in Bengaluru or Hyderabad as a Director of Business Transformation, where your expertise will drive our process improvements and unrelenting pursuit of excellence in client delivery. The Director of Business Transformation will spearhead strategic initiatives to drive operational excellence, innovation, and continuous improvement within the MarketStar. This role involves leading the transformation of business processes, identifying areas of opportunity for large Six-Sigma improvement projects as well as quick Lean projects, keeping process documentation and SOPs current across programs, deriving the best value from transactional quality teams across programs, and ensuring the company’s ability to meet changing market demands and customer expectations in constantly getting better. The ideal candidate will have extensive experience in managing large-scale transformations, strong leadership skills, and a deep understanding of the BPO industry.

Key Responsibilities:

1. Strategic Leadership

Develop and execute a comprehensive business transformation strategy aligned with the company’s long-term goals.Identify key areas for improvement and innovation across the business unit.Project manage cross-functional teams in the implementation of transformation initiatives.Partner with senior management to ensure alignment of transformation initiatives with business objectives.

2. Operational Excellence

Drive process optimization and automation to enhance efficiency and reduce costs.Implement Lean, Six Sigma, or other process improvement methodologies.Oversee the redesign of business processes to improve performance and customer satisfaction.All programs should be made malpractice proof, through robust processes and governanceEnsure that all transformation initiatives are executed within the defined scope, timeline, and budget.

3. Technology Integration

Lead the adoption and integration of new tools, technologies and analytics to drive innovation.Come up with ideas and suggestions on where technology can be leveraged to make workflows more efficientcMonitor industry trends and emerging technologies to keep the company informed new trends

4. Change Management

Develop and implement change management strategies to support transformation efforts.Communicate effectively with stakeholders to ensure buy-in and support for transformation initiatives.Provide leadership and mentorship to teams undergoing transformation.Manage risks and resolve any issues that arise during the transformation process.

5. Performance Measurement

Establish KPIs to measure the success of transformation initiatives.Regularly review and report on the progress of transformation projects.Ensure continuous improvement by analyzing performance data and making necessary adjustments.Do SLA benchmarking for new project launchesHelp define the right lead metrics that result in outcomes / SLAs defined in SOW

6. Customer and Stakeholder Engagement

a. Engage with clients to understand their evolving needs and ensure the transformation aligns with their expectations.b. Collaborate with external partners and vendors to drive transformation efforts.c. Act as a spokesperson for the company’s transformation efforts in client meetings and industry forums.

What will you need to succeed in this role?

Managing changeAgile Leadership & Learning AgilityGrowth mindsetSelf-Motivation & ReliabilityConstructive CommunicationCultural CognizanceOwnership & AccountabilityStakeholder ManagementClient CentricityService mindsetDecision MakingCritical/Analytical ThinkingResult Orientation

Good to Have:

Embracing & Celebrating DifferencesSelf-Awareness & Self-ManagementInnovationLeadership ResilienceEntrepreneurial VisionBusiness & Emotional AcumenRisk Taking & Courage

Role Requisites:

15+ years of overall relevant experienceDegree in Business Operations / Business Administration /Business Communication / Computer ScienceExtensive experience in Process Excellence / Business Transformation / MBBSkilled using Microsoft Office (Excel, Word, and PowerPoint) and / or G Suite (Sheets, Docs, and Slides)Aspirants should be flexible with work timings to support global teams

What’s in it for you?

Constant Learning and an entrepreneurial growth mindsetEmployee centric benefits plan including but not limited to Comprehensive Health Insurance, people friendly Leave Policy, Wellbeing sessions, real time grievance redressal and work flexibilityWe are a people-first organization with policies and process that help you bring the best version of yourself into work including fast track growth for high potential folksAn opportunity to be associated with the world’s leading brands as clientsTo be a part of an organization with more than 60% of homegrown LeadersCustomized training programs that are catered to personal and professional developmentWe are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

  • Bangalore, India Vysystems Full time

    Business Transformation SpecialistVysystems is seeking a skilled Business Transformation Specialist to join our team. In this role, you will be responsible for coordinating with clients on a regular basis to understand their business needs and develop strategies to improve their operational efficiency. Your key responsibilities will include:Identifying areas...

  • HR Business Partner

    1 month ago


    bangalore, India Sapiens Full time

    Sapiens is on the lookout for a HR Business Partner - Director to become a key player in our Bangalore team. If you're a seasoned HRBP and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.Location: BangaloreWorking Model: Our flexible work arrangement combines both remote and...

  • Hr Business Partner

    2 months ago


    Bangalore City, India Sapiens Full time

    Sapiens is on the lookout for a HR Business Partner - Director to become a key player in our Bangalore team. If you're a seasoned HRBP and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.Location: BangaloreWorking Model: Our flexible work arrangement combines both remote and...


  • Bangalore, India SS Consultancy Services Full time

    About the RoleAs a Business Systems Analyst at SS Consultancy Services, you will play a key role in driving business transformation projects across the manufacturing industry. Your primary focus will be on delivering high-value initiatives aligned with our clients' business strategies. - Collaborate with cross-functional teams, including application...

  • Financial director

    2 weeks ago


    Bangalore, India Visteon Corporation Full time

    Regional Finance Director Transforming how we interact with our vehicles to make the driving experience more enjoyable, connected, and safe. Be a Part of the Technology Revolution There has never been a more exciting time to be part of a cockpit electronics and electrification technology company like Visteon. The mobility industry is transforming how...


  • bangalore, India Trianz Full time

    Director – Head of Service MarketingTrianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company’s “IP Led Transformations” vision, strategy, and business model are...


  • Bangalore, India Trianz Full time

    Director – Head of Service Marketing Trianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company’s “IP Led Transformations” vision, strategy, and business model are...


  • Bangalore, India Trianz Full time

    Director – Head of Service Marketing Trianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company’s “IP Led Transformations” vision, strategy, and business model...


  • Bangalore/Noida/Coimbatore, India Worksconsultancy Full time

    Job Title: Director - Data Migration & AutomationJob Summary:We are seeking a highly experienced Director - Data Migration & Automation to lead our data migration and automation efforts. The successful candidate will have extensive experience in leading data migration projects, developing comprehensive data mapping and transformation plans, and designing...


  • bangalore, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities...


  • Bangalore, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those...


  • Bangalore, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities...


  • bangalore, India Capgemini Invent Full time

    Position DescriptionManagement consultant – Finance transformation strategy | Pan IndiaWho you’ll be working with: We work with global clients on a wide range of strategy and transformation initiatives. We engage with client C-suite on their top of the mind business problems and help shape their enterprise strategy. Capgemini Invent is growing and is...


  • Bangalore City, India Trianz Full time

    Director – Head of Service MarketingTrianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company’s “IP Led Transformations” vision, strategy, and business model are...


  • bangalore, India Omnicom Media Group Full time

    We are looking for Associate Director / Sr. Associate Director – Employee Experience (HR Business Partner)Location: Chennai or Bangalore-• MBA(HR) with cross-cultural experience of 12 to 15 years in all facets of HR.• Strategic thinker and result-oriented with broad experience in devising people policies, employee engagement and retention strategies....


  • Bangalore, India Omnicom Media Group Full time

    We are looking for Associate Director / Sr. Associate Director – Employee Experience (HR Business Partner) Location: Chennai or Bangalore-• MBA(HR) with cross-cultural experience of 12 to 15 years in all facets of HR. • Strategic thinker and result-oriented with broad experience in devising people policies, employee engagement and retention...


  • Bangalore, India Omnicom Media Group Full time

    We are looking for Associate Director / Sr. Associate Director – Employee Experience (HR Business Partner) Location: Chennai or Bangalore-• MBA(HR) with cross-cultural experience of 12 to 15 years in all facets of HR. • Strategic thinker and result-oriented with broad experience in devising people policies, employee engagement and retention...


  • Bangalore, India MaxVal Group, Inc. Full time

    Job Title: Director of Data Migration and Automation Job Location : Bangalore, Noida, Coimbatore Experience : 18+ yrs ** Work From Office ** Immediate joiners would be preferred Job Description: We are seeking a dynamic and experienced professional to join our team as the Director of Data Migration and Automation. In this role, you will lead the...


  • bangalore, India MaxVal Group, Inc. Full time

    Job Title: Director of Data Migration and AutomationJob Location : Bangalore, Noida, CoimbatoreExperience : 18+ yrs** Work From Office** Immediate joiners would be preferredJob Description: We are seeking a dynamic and experienced professional to join our team as the Director of Data Migration and Automation. In this role, you will lead the migration of...


  • bangalore, India MaxVal Group, Inc. Full time

    Job Title: Director of Data Migration and AutomationJob Location : Bangalore, Noida, CoimbatoreExperience: 18+ yrs** Work From Office** Immediate joiners would be preferredJob Description: We are seeking a dynamic and experienced professional to join our team as the Director of Data Migration and Automation. In this role, you will lead the migration of data...