Director - Business Transformation

2 months ago

Bangalore, India MarketStar Full time

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

Role: Director - Business Transformation

Location: Bangalore/Hyderabad

Experience: 15 Years

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

Position Summary:

Join our dynamic team in Bengaluru or Hyderabad as a Director of Business Transformation, where your expertise will drive our process improvements and unrelenting pursuit of excellence in client delivery. The Director of Business Transformation will spearhead strategic initiatives to drive operational excellence, innovation, and continuous improvement within the MarketStar. This role involves leading the transformation of business processes, identifying areas of opportunity for large Six-Sigma improvement projects as well as quick Lean projects, keeping process documentation and SOPs current across programs, deriving the best value from transactional quality teams across programs, and ensuring the company’s ability to meet changing market demands and customer expectations in constantly getting better. The ideal candidate will have extensive experience in managing large-scale transformations, strong leadership skills, and a deep understanding of the BPO industry.

Key Responsibilities:

1. Strategic Leadership

Develop and execute a comprehensive business transformation strategy aligned with the company’s long-term goals.Identify key areas for improvement and innovation across the business unit.Project manage cross-functional teams in the implementation of transformation initiatives.Partner with senior management to ensure alignment of transformation initiatives with business objectives.

2. Operational Excellence

Drive process optimization and automation to enhance efficiency and reduce costs.Implement Lean, Six Sigma, or other process improvement methodologies.Oversee the redesign of business processes to improve performance and customer satisfaction.All programs should be made malpractice proof, through robust processes and governanceEnsure that all transformation initiatives are executed within the defined scope, timeline, and budget.

3. Technology Integration

Lead the adoption and integration of new tools, technologies and analytics to drive innovation.Come up with ideas and suggestions on where technology can be leveraged to make workflows more efficientcMonitor industry trends and emerging technologies to keep the company informed new trends

4. Change Management

Develop and implement change management strategies to support transformation efforts.Communicate effectively with stakeholders to ensure buy-in and support for transformation initiatives.Provide leadership and mentorship to teams undergoing transformation.Manage risks and resolve any issues that arise during the transformation process.

5. Performance Measurement

Establish KPIs to measure the success of transformation initiatives.Regularly review and report on the progress of transformation projects.Ensure continuous improvement by analyzing performance data and making necessary adjustments.Do SLA benchmarking for new project launchesHelp define the right lead metrics that result in outcomes / SLAs defined in SOW

6. Customer and Stakeholder Engagement

a. Engage with clients to understand their evolving needs and ensure the transformation aligns with their expectations.b. Collaborate with external partners and vendors to drive transformation efforts.c. Act as a spokesperson for the company’s transformation efforts in client meetings and industry forums.

What will you need to succeed in this role?

Managing changeAgile Leadership & Learning AgilityGrowth mindsetSelf-Motivation & ReliabilityConstructive CommunicationCultural CognizanceOwnership & AccountabilityStakeholder ManagementClient CentricityService mindsetDecision MakingCritical/Analytical ThinkingResult Orientation

Good to Have:

Embracing & Celebrating DifferencesSelf-Awareness & Self-ManagementInnovationLeadership ResilienceEntrepreneurial VisionBusiness & Emotional AcumenRisk Taking & Courage

Role Requisites:

15+ years of overall relevant experienceDegree in Business Operations / Business Administration /Business Communication / Computer ScienceExtensive experience in Process Excellence / Business Transformation / MBBSkilled using Microsoft Office (Excel, Word, and PowerPoint) and / or G Suite (Sheets, Docs, and Slides)Aspirants should be flexible with work timings to support global teams

What’s in it for you?

Constant Learning and an entrepreneurial growth mindsetEmployee centric benefits plan including but not limited to Comprehensive Health Insurance, people friendly Leave Policy, Wellbeing sessions, real time grievance redressal and work flexibilityWe are a people-first organization with policies and process that help you bring the best version of yourself into work including fast track growth for high potential folksAn opportunity to be associated with the world’s leading brands as clientsTo be a part of an organization with more than 60% of homegrown LeadersCustomized training programs that are catered to personal and professional developmentWe are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

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