Client Services Senior Project Manager

2 months ago

Hyderabad, India Epiq Full time

Description

:

Job Summary:

The Senior Project Manager (SPM) plays a pivotal role in effectively managing assigned client engagements and projects within the eDiscovery domain. This position involves overseeing standard eDiscovery processes as well as complex client projects, while also contributing to strategic initiatives alongside Client Services Associate Directors (CS ADs) and the Client Services Director (CSD).

Responsibilities:

Acts as an eDiscovery subject matter expert, proficient in EDRM processes, workflows, software, and tools. Serves as the primary liaison with key client representatives, ensuring ownership of service delivery relationships and representing Epiq's high-quality service standards. Consults with clients to recommend tailored eDiscovery strategies and workflows, aiming for optimal project outcomes. Ensures client satisfaction through meticulous planning, coordination, monitoring, troubleshooting, and regular communication on deliverables. Builds strong internal relationships to enhance the client experience and collaborates effectively with global teams on engagements and initiatives. Demonstrates leadership and accountability by delivering project objectives on time and with high quality, while identifying opportunities for client improvement. Provides leadership and mentorship through team development, strategic initiatives, and effective management of project progress and client invoicing. Supports sales and marketing efforts as necessary and assists Client Services Associate Directors (CS ADs) and the Client Services Director (CSD) as required. Exhibits strong client relationship management skills, proactively managing client expectations and needs assessment. Takes initiative and acts decisively to overcome obstacles, making informed decisions and employing negotiation and conflict resolution skills as needed. Communicates effectively in diverse settings, ensuring clarity and understanding. Develops and executes project plans, allocates resources efficiently, and meets deadlines and budgetary requirements. Assesses and manages risks associated with client requests or project phases, escalating issues and devising solutions as necessary.

Education and qualification

Bachelor’s degree in law, computer science, business, or equivalent. 7+ years of solid experience in a similar role at a law firm, professional services firm, or bureau. Thorough understanding of eDiscovery frameworks (EDRM), protocols, workflows, and best practices. Proficiency in Relativity; experience with other platforms like Nuix Discover is advantageous. Relevant eDiscovery certification is a plus. Experience engaging with client stakeholders and senior management locally and globally. Occasional extended work hours may be necessary to accommodate client needs. Travel to domestic and/or international locations may be required on short notice.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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