Documentation Engineer

3 months ago


Bengaluru, India Merative Full time

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

Working as a member of team of creative and technical writers, media specialists, and instructional designers, this role provides technical documentation for assigned products and programs with moderate supervision. The support can be for a specific product, project, or for general needs of the department. This role will be responsible for the release of a small component or product or will assist with the release of a larger, more complex product.

Job Duties

Generate SDLC documentation for the product(s) assigned 

Generate customer support and user materials for the product(s) assigned 

Assist with generation of custom materials based on client contract 

Assist with product release communications and tracking 

Assist with end user/validation testing of products 

Assist with documentation definition and generation for Go To Market (GTM) and other departmental projects 

Provide proof-reading services for materials generated by the department 

Provide customer support for technical communication department materials and programs 

Provide back-up coverage for certification and continuing education programs 

Perform other duties as assigned by immediate supervisor or upper management. 

Basic Qualifications:  

Strong oral and written communication skills 

Working knowledge of Microsoft Office applications, including Word, Excel, Access and Power Point 

Must be organized, detail-oriented and have the ability to understand and communicate functional and technical information. 

Must be able to work independently as well as in an interactive team environment. 

Working knowledge of software delivery life cycle (SDLC) documentation

Working knowledge of query and report-generation tools 

Working knowledge of relational databases 

Working knowledge of mobile devices and applications 

Education Requirements:  

4-year college degree required in a computer or health care discipline 

Or 4-year college degree in any discipline with at least 6 to 8 years prior work experience in clinical trials/healthcare, education/teaching or software development 

Or 2-year degree in a computer or health care discipline with at least 8 to 10 years prior work experience in clinical trials/healthcare, education/teaching or software development 

Work Environment  

Office environment; temperature controlled 

Location: Merative office or remote

0-15% Travel 


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