Customer Support Specialist

4 weeks ago

Bengaluru, India Blue Matrix Connect Full time

Company Overview


Blue Matrix Connect is a leading provider of Business Process Outsourcing (BPO) solutions, catering to the non-core business requirements of clients across various industries. With a focus on functions such as Cold Calling, Sales, Marketing, IT services, HR, Email handling, Data scrubbing & Validation, Lead Generation, and Data Analytics, we have gained international recognition in Operations and Business Development. Our recruiting consultancy services help bridge the gap between aspiring talents and employers, offering a wide range of options and support.


Job Overview


We are seeking a Customer Support Specialist with 1 to 3 years of experience to join our team at Blue Matrix Connect. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our global and domestic clients. This is a full-time position based in Bangalore Urban, Karnataka, India. The ideal candidate should have excellent communication skills, be proficient in Microsoft Office, and have a strong command of the English language.


Qualifications and Skills


  • 1-3 years of experience in customer support or a related role
  • Excellent communication skills, both verbal and written
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Good command of the English language
  • Ability to handle customer inquiries and complaints with empathy and professionalism
  • Strong problem-solving and decision-making skills
  • Attention to detail and ability to multitask
  • Excellent time management and organizational skills
  • Ability to work effectively in a team environment
  • Experience with CRM software is a plus


Roles and Responsibilities


  • Provide excellent customer service and support to clients via phone, email, and chat
  • Resolve customer inquiries, complaints, and issues in a timely and professional manner
  • Identify and escalate priority issues to the appropriate department or team
  • Proactively communicate with customers to keep them informed about the status of their requests
  • Maintain accurate and detailed records of customer interactions and transactions
  • Collaborate with cross-functional teams to ensure customer satisfaction
  • Conduct regular follow-ups with customers to ensure their needs are met
  • Stay up-to-date with product knowledge and industry trends to provide accurate information to customers
  • Identify opportunities for process improvements and share customer feedback with the team
  • Adhere to company policies and procedures to ensure consistent and high-quality customer support





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