Technical Support Manager

4 months ago

Pune, India Ridecell Full time

At Ridecell
Pune, India

Moving the world better – that’s the backbone of everything we do. At Ridecell, we pride ourselves on helping the largest fleets in the world digitally transform their business operations to achieve their goals, no matter how big or adventurous. Our fleet automation and mobility platform modernizes and monetizes fleets by combining real-time data insights with digital vehicle control that turns manual processes into automated workflows. Imagining a world where fleets fix and run themselves is no longer a concept – it’s a reality.

The results? Unmatched efficiency, unparalleled control, and complete transparency for shared services, motorpool, rental and logistic fleets who rely on vehicles and drivers to move their business forward. Today, Ridecell powers some of the most successful fleets across Europe and North America including Gig Car Share from AAA, Arval and KINTO Share by Toyota Sweden. Headquartered in San Francisco, California, with offices in Madrid, Paris, Berlin and Pune, India, Ridecell builds the technologies and solutions that unlock the full power of fleets.

To learn more about our suite of solutions, visit .

is the leading fleet automation and mobility platform provider for digital fleet transformation. Ridecell brings the only platform and solutions built specifically to automate the management and monetization of fleets. The Ridecell platform converts siloed data streams into real-time insights, takes advantage of keyless vehicle access and digital immobilizer control, and turns today’s manual fleet processes into automated workflows.
Ridecell powers some of the most successful fleets in cities across Europe and North America. These include services by Gig Car Share from AAA, and KINTO mobility services by Toyota Sweden. Ridecell teams are operating globally out of offices in San Francisco, Paris, Berlin, and Pune India.

Job Description 

We are looking for a talented and motivated Technical Support Manager who has a deep passion for product quality, debugging, and customer satisfaction to join our Engineering team here at Ridecell. Being a team player comes naturally, and you’re someone people can count on to jump in and do whatever is needed to get the job done. You will play a pivotal role in building a positive customer experience by validating new features, helping with post-launch support, and debugging.

What You'll Be Doing

Manage a team of technical support engineers.Learn & take ownership of post-launch support & debugging.Work closely with internal and external customers to drive the quality of delivery.Collaborate with engineers to deliver high-quality solutions & resolve issues quickly.Actively update, maintain and monitor Asset Management Solution for various countriesRespond to customer inquiries and assist in troubleshooting and resolving challengesComplete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involved

Qualifications for Technical Support Manager

10+ years of proven experience in technical support (application support).Experience in managing a teamExcellent debugging & data analysis skills.Time-management skills and the ability to establish reasonable and attainable deadlines for resolutionCommitment & passion to excel & grow technically.Professional written and interpersonal skills are essential when communicating with customers and clientsExperience with Postman, sumologs

 

Interview process

Click here and fill out the prescreening form :

There will be at least two technical and two non-technical interview rounds. The process could take up to ten working days to finish.

Have you ever wanted a glimpse into the Ridecell India office? Check out our latest video, , to get a bird’s eye view into the culture, passion, and people that make it such a special place to be And don’t forget to follow the – there's a lot of really great content coming soon

Equal Opportunity Employer

Ridecell is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, colour, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

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