Technical Support Manager

5 days ago

Pune, India Pine Labs Full time

We bring our best selves to work each day to realise our mission of enriching the world through the power of digital commerce and financial services.


ROLE PURPOSE


We are seeking an experienced Manager – L1 & L2 Support to lead a high-performing team in delivering exceptional technical support within the payment’s domain. The role will drive support excellence, mentor team members, and ensure seamless resolution of complex technical issues while maintaining customer satisfaction.


THE RESPONSIBILTIES WE ENTRUST YOU WITH


  • Lead and manage the L1 and L2 support teams to ensure timely and effective resolution of issues.
  • Oversee support operations, ensuring SLA adherence and optimal performance of payment systems
  • Troubleshoot escalated issues related to PL/SQL, MySQL, Linux, and Jva-based applications.
  • Develop and maintain operational processes, workflows, and documentation to enhance support efficiency.
  • Collaborate with product, engineering, and client success teams to drive improvements in system performance and customer satisfaction.
  • Monitor key metrics to assess team performance and implement continuous improvement initiatives.
  • Conduct regular training sessions to upskill team members on technical and customer service skills.
  • Manage client relationships, acting as the escalation point for critical issues.



WHAT MATTERS IN THIS ROLE


Experience & Portfolio: 10–12 years of experience in L1/L2 support, with at least 3–5 years in a team manager role.

Education : Graduate or Postgraduate BCA/B TECH


Technical Skills & Efficiency

  • Expertise in PL/SQL, MySQL, Linux, and advanced Java troubleshooting.
  • Proven track record of managing support teams in the payments or financial services domain.
  • Excellent analytical, problem-solving, and decision-making abilities.


Good to have

  • Excellent communication and interpersonal abilities.
  • Ability to work in a fast-paced environment and handle multiple priorities.


What we offer

  • Competitive salary
  • Comprehensive benefits package.
  • Opportunities for professional development and career advancement.
  • A dynamic and collaborative work environment.


THINGS YOU SHOULD BE COMFORTABLE WITH

Working from office: As of now, we work out of our offices, 5 days a week.


Pushing the boundaries: Have a big idea? See something that you feel we should do but haven’t done? We will hustle hard to make it happen. We encourage out of the box thinking, and if you bring that with you, we will make sure you get a bag that fits all the energy you bring along.


What we Value in Our people

  • You take the shot: You Decide Fast and You Deliver Right
  • You are the CEO of what you do: you show ownership and make things happen
  • You sign your work like an artist: You seek to learn and take pride in the work you do

  • Technical Support Manager

    1 month ago

    Pune, Maharashtra, India Druva Full time

    About the RoleDruva is seeking a highly skilled and experienced Technical Support Manager to lead our Global Technical Support organization. As a key member of our team, you will be responsible for leading a team of Tech Support Engineers who provide assistance to customers and partners in technical issue identification and resolution.Key...

  • Technical Support Manager

    6 months ago

    Pune, India Druva Full time

    Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity...

  • Technical Support Manager

    4 months ago

    Pune, India Ridecell Full time

    At Ridecell Pune, IndiaMoving the world better – that’s the backbone of everything we do. At Ridecell, we pride ourselves on helping the largest fleets in the world digitally transform their business operations to achieve their goals, no matter how big or adventurous. Our fleet automation and mobility platform modernizes and monetizes fleets by combining...

  • Technical support manager

    4 days ago

    Pune, India Pine Labs Full time

    We bring our best selves to work each day to realise our mission of enriching the world through the power of digital commerce and financial services.ROLE PURPOSEWe are seeking an experienced Manager – L1 & L2 Support to lead a high-performing team in delivering exceptional technical support within the payment’s domain. The role will drive support...

  • Technical Support Manager

    3 weeks ago

    Pune, Maharashtra, India Nutanix Full time

    About the OpportunityAs a key member of our Worldwide Support team at Nutanix, you will have the opportunity to work with talented individuals based in Bangalore and Pune. Our team culture is growth-oriented and emphasizes continuous learning and development to help each member reach their full potential.Your RoleDeliver superior-level support to end-user...

  • Technical Support Manager

    5 days ago

    Pune, India Pine Labs Full time

    We bring our best selves to work each day to realise our mission of enriching the world through the power of digital commerce and financial services.ROLE PURPOSEWe are seeking an experienced Manager – L1 & L2 Support to lead a high-performing team in delivering exceptional technical support within the payment’s domain. The role will drive support...

  • Technical Support Manager

    4 days ago

    Pune, India Pine Labs Full time

    We bring our best selves to work each day to realise our mission of enriching the world through the power of digital commerce and financial services.ROLE PURPOSEWe are seeking an experienced Manager – L1 & L2 Support to lead a high-performing team in delivering exceptional technical support within the payment’s domain. The role will drive support...

  • Technical Support Operations Manager

    2 weeks ago

    Pune, Maharashtra, India ALABTY RECRUITMENT SERVICES Full time

    Job Title: Technical Support Operations ManagerAt ALABTY RECRUITMENT SERVICES, we are seeking a highly skilled Technical Support Operations Manager to lead our support team in delivering exceptional technical assistance to our clients.Estimated Salary: $120,000 - $150,000 per annumThe ideal candidate will have a minimum of 3 years of experience in leading...

  • Senior Technical Support Manager

    4 days ago

    Pune, Maharashtra, India RED HAT Full time

    About the RoleWe are seeking an experienced Associate Manager for Technical Support to join our team in Pune, India.This role involves managing a team of technical associates responsible for providing excellent service to our enterprise customers.You will work closely with peers worldwide to drive initiatives and develop technical team members.Key...

  • Customer technical support manager

    5 days ago

    Pune, India Pine Labs Full time

    We bring our best selves to work each day to realise our mission of enriching the world through the power of digital commerce and financial services.ROLE PURPOSEThe role would deliver top-tier support for CTS, TPP, and CMS solutions. With deep technical expertise and strong leadership skills, the incumbent will drive operational excellence and ensure...

  • Technical Support Manager

    4 weeks ago

    pune, India Accops Full time

    Experience Range - 10 yrs Location : Pune/Remote Qualification : BE/BTech/MCA/MTech (Preferably CS/IT) Technical Skills Required Mandatory: Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, http analyser, Debug view...

  • Technical support manager

    3 weeks ago

    Pune, India Accops Full time

    Experience Range - 10 yrs Location : Pune/Remote Qualification : BE/BTech/MCA/MTech (Preferably CS/IT) Technical Skills Required Mandatory: Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, analyser,...

  • Technical support manager

    3 weeks ago

    Pune, India Accops Full time

    Experience Range - 10 yrsLocation : Pune/RemoteQualification : BE/BTech/MCA/MTech (Preferably CS/IT)Technical Skills RequiredMandatory:Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, Debug view etc.Knowledge in VAPT...

  • Technical Support Manager

    4 weeks ago

    Pune, India Accops Full time

    Experience Range - 10 yrsLocation : Pune/RemoteQualification : BE/BTech/MCA/MTech (Preferably CS/IT)Technical Skills RequiredMandatory:Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, Debug view etc.Knowledge in VAPT...

  • Technical Support Manager

    4 weeks ago

    pune, India Accops Full time

    Experience Range - 10 yrsLocation : Pune/RemoteQualification : BE/BTech/MCA/MTech (Preferably CS/IT)Technical Skills RequiredMandatory:Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, Debug view etc.Knowledge in VAPT...

  • Technical Support Manager

    4 weeks ago

    Pune, India Accops Full time

    Experience Range- 10 yrsLocation: Pune/RemoteQualification: BE/BTech/MCA/MTech (Preferably CS/IT)Technical Skills RequiredMandatory:Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, Debug view etc.Knowledge in VAPT analysis &...

  • Technical Lead

    2 weeks ago

    Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full time

    We are seeking an experienced Technical Lead to join our team at SGS Technical Services Pvt. Ltd. in Pune. This is a fantastic opportunity for a seasoned professional to lead our software engineering efforts and drive innovation.About the RoleThis is a challenging role that requires strong leadership skills, technical expertise, and experience in managing...

  • Associate Manager, Technical Support

    5 months ago

    Pune, India Red Hat India Private Limited Full time

    About the Job: The Red Hat Customer Experience and Engagement (CEE) team is looking for an Associate Manager for Technical Support to join us in Pune, India. In this role, you will manage a team of highly technical associates who are responsible for providing an excellent service for our enterprise customers. You'll work with your peers around the world...

  • Inside Sales Support

    3 months ago

    Pune City H.O, Pune, Maharashtra, India STANDARD TECHNICAL SUPPLY LLC Full time

    **Experience**: 2-3 years Minimum **Essential Skills required**: - Confidence and proactive attitude to meet customer needs and promote a product. - Strong communication skills in English, Hindi and Marathi. - Self-motivated, with sound work ethics. - Computer proficiency required. **JOB DESCRIPTION**: - Prepare techno-commercial Quotations for...

  • Technical Support Manager

    3 weeks ago

    pune, India Accops Full time

    Experience Range - 10 yrs Location : Pune/Remote Qualification : BE/BTech/MCA/MTech (Preferably CS/IT) Technical Skills Required Mandatory: Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, Debug view etc....