Outlet Manager

2 weeks ago


Bengaluru, India AccorHotel Full time
Job Description

Job Description: Outlet Manager

Role Overview:
An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.

Key Responsibilities:

  1. Operations Management:

    • Manage day-to-day outlet operations, including opening/closing procedures.
    • Monitor inventory levels and ensure timely replenishment.
  2. Team Leadership:

    • Supervise and train staff to deliver excellent customer service.
    • Create staff schedules and manage performance evaluations.
  3. Customer Service:

    • Address customer concerns promptly and professionally.
    • Maintain a welcoming environment to enhance the customer experience.
  4. Sales and Revenue:

    • Drive sales to meet or exceed targets.
    • Implement promotions and upsell products/services.
  5. Compliance and Reporting:

    • Ensure adherence to safety, hygiene, and company policies.
    • Prepare daily/weekly reports on sales, expenses, and staff performance.

Qualifications:

  • Bachelor’s degree in business, hospitality, or related field (preferred).
  • 2-5 years of experience in retail or hospitality management.
  • Strong leadership, communication, and organizational skills.

Qualifications

  • Secondary / High school education
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage


Additional Information

Minimum 2 years of relevant experience in a similar capacity


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