Outlet Manager
2 weeks ago
Job Description: Outlet Manager
Role Overview:
An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.
Key Responsibilities:
Operations Management:
- Manage day-to-day outlet operations, including opening/closing procedures.
- Monitor inventory levels and ensure timely replenishment.
Team Leadership:
- Supervise and train staff to deliver excellent customer service.
- Create staff schedules and manage performance evaluations.
Customer Service:
- Address customer concerns promptly and professionally.
- Maintain a welcoming environment to enhance the customer experience.
Sales and Revenue:
- Drive sales to meet or exceed targets.
- Implement promotions and upsell products/services.
Compliance and Reporting:
- Ensure adherence to safety, hygiene, and company policies.
- Prepare daily/weekly reports on sales, expenses, and staff performance.
Qualifications:
- Bachelor’s degree in business, hospitality, or related field (preferred).
- 2-5 years of experience in retail or hospitality management.
- Strong leadership, communication, and organizational skills.
Qualifications
- Secondary / High school education
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Additional Information
Minimum 2 years of relevant experience in a similar capacity
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