Operational Excellence
5 days ago
Position: Lead Operational Excellence
Location: Chennai
Reporting to: Manager Operational Excellence
Job Summary:
As an individual contributor reporting to OE Head, the following is the job description
along with the must have skills for the desired role.
Job Description:
Deploy Process Discovery for the identified pool / tower / team
Spearhead Continuous / Process Improvement projects
Assess process complexity and implement standard & reliable frameworks to
measure and improve Efficiency [Productivity & Capacity Utilization]
Conduct Quarterly Assessments across teams to assess the OE Maturity
penetration, work closely with the teams in creating 30/60/90 days action plans
and improve the maturity as deemed required
Build a strong working relationship with the stakeholders starting from Leads
to Managers to OG, Tower & Cluster head and drive OE agenda through a
strong Governance process
Spearhead and lead improvement initiatives partnering with other OE team
members and Automation COE team ably supporting deployment of cutting-
edge leading technology solutions
Profile Description:
Trained in Lean Six Sigma Blackbelt [or] Certified Lean Six Sigma Greenbelt
professional from a reputed institution
Minimum 5 years of overall Work experience out of which 2 to 3 years of
experience in Continuous Improvement / Delivery Excellence / Operational
Excellence / Performance Excellence role with a mandatory exposure and
experience in deploying / implementing Process Discovery / Task Mining
preferably from services industry [BPO / Shared service centre / Global business
services]
Work with cross functional team [Internal & Stakeholders] to understand
process nuances and should posses the ability to execute projects as per the
agreed timelines
Work along with Operations, OE & Automation CoE team to spearhead Process
Discovery recommendation implementation
Exposure to Process Discovery & mining practices is mandatory
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