Operational Excellence

5 days ago


Chennai, India Covenant Consultants Full time

Position: Lead Operational Excellence

Location: Chennai

Reporting to: Manager Operational Excellence


Job Summary:

As an individual contributor reporting to OE Head, the following is the job description

along with the must have skills for the desired role.

Job Description:

Deploy Process Discovery for the identified pool / tower / team

Spearhead Continuous / Process Improvement projects

Assess process complexity and implement standard & reliable frameworks to

measure and improve Efficiency [Productivity & Capacity Utilization]

Conduct Quarterly Assessments across teams to assess the OE Maturity

penetration, work closely with the teams in creating 30/60/90 days action plans

and improve the maturity as deemed required

Build a strong working relationship with the stakeholders starting from Leads

to Managers to OG, Tower & Cluster head and drive OE agenda through a

strong Governance process

Spearhead and lead improvement initiatives partnering with other OE team

members and Automation COE team ably supporting deployment of cutting-

edge leading technology solutions

Profile Description:

Trained in Lean Six Sigma Blackbelt [or] Certified Lean Six Sigma Greenbelt

professional from a reputed institution

Minimum 5 years of overall Work experience out of which 2 to 3 years of

experience in Continuous Improvement / Delivery Excellence / Operational

Excellence / Performance Excellence role with a mandatory exposure and

experience in deploying / implementing Process Discovery / Task Mining

preferably from services industry [BPO / Shared service centre / Global business

services]

Work with cross functional team [Internal & Stakeholders] to understand

process nuances and should posses the ability to execute projects as per the

agreed timelines

Work along with Operations, OE & Automation CoE team to spearhead Process

Discovery recommendation implementation

Exposure to Process Discovery & mining practices is mandatory



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