Analyst -Cloud Services

3 weeks ago

Chennai, India Ontrack HR Services Pvt LTD Full time
Job Purpose

Responsible for development, support, and administration of application layer of cloud
services. Will work with Cloud Manager to monitor and control application layer and perform
required activities as per support call or project activities. Cloud services include support for
Zoho, Shopify, Wix services and integration platforms like Zappier and Skyvia.
Candidate will play the role of coordinating with business and partners to achieve the set
objectives. A good understanding of e-commerce cloud functions and working knowledge of
cloud technology is required.

• This position will be on Support and Project work. Business support is an ongoing
objective. Projects are taken up as per Technology and Business needs and you will be
involved for work in your stream.
• Work with cloud partners to keep the services at optimal levels.
• Interact with business departments to gather user requirements and understand business
processes involved.
• Review website related changes requested by business, marketing and e-commerce team
and analyze the impact. Work with partners to implement the changes with fallback
plan.
• Review/Analyze requirements documentation with Team Lead/Functional Consultants to
finalize requirements, determine business case and finalize scope of work.
• Perform in-depth analysis to determine the impact on existing business processes and
software applications.
• Work with partners to design & develop custom modules to meet the business
requirements specifications.
• Attend to business queries for cloud services and provide required data/reports.
• Design and develop custom workflow and forms on SaaS and PaaS clouds in use, as per
the program specifications and ensure compliance with organization’s policies & standard
practices.
Manage access and control of users to address the issues then & there and update the
changes.
• Work on integration, FTP and remote systems and services and ensure timely
deliverables.
• Work on data synchronization activities between heterogenous setups.
• Perform Unit/Integrated testing to ensure that software programs/modules meet the
desired objectives and quality. Test the changes done by partner for confirming
production promotes.
• Prepare detailed documentation as per set development and implementation standards
of the company. Create and maintain SOP for business, functional, call center, support
team and related administrators.
• Develop appropriate training programs and user guides to assist business departments in
adopting new or enhanced software programs/modules.
• Maintain/update Project management plans for regular progress reviews with team lead
and application manager.
• Ensure service requests are resolved on time and users are appropriately kept informed
about the progress.
• Ensure skill sets are updated based on technological demands.
• Resolve cloud related support calls.
• Troubleshoot issues and bugs arising in cloud, integration and synced internal ERP
services and apply needful fix.
• Work on enhancement requests as directed by cloud manager.
• Perform in-depth analysis to determine the impact of changes to existing functions and
configure new functions.
• Implement UI and UX features as per industry standards and business needs.
• Provide support for SKU updates and catalog maintenance.
• Administer CRM service and backup data periodically.
• Work with system and database administrators to ensure compliance with internal
standards for security, privacy, and access controls.
• Administer Shopify e-commerce portals and proactively resolve issues.
• Ready to learn and pickup new cloud technology that is identified and deployed for
business.
• This position will be on Support and Project work. Business support is an ongoing
objective. Projects are taken up as per Technology and Business needs and you will be
involved for work in your stream.

Requirements• Bachelor’s or higher degree in any stream. Preference given to Technology related
stream.
• Minimum 3 years of experience in PaaS/Low-code development cloud, managing IT
applications, cloud services and development life cycles.
• Proficiency in Shopify cloud.
• Proficiency in Wix cloud.
• Proficiency Zoho cloud, specifically CRM, Invoicing and Zohodesk services.
• Proficiency in Web technologies – HTML5, Stylesheets, JavaScript, Python
• Good knowledge of Web technologies, UI and UX.
• Working knowledge of cloud integration engines (Zappier, Skyvia).
• Knowledge of Mobile development and related library support preferred.
• Experience in developing custom solutions & interfaces to other connecting services
preferred.
• Good Analytical & Problem-solving skills.
• Good team player & Ability to work independently to meet project timelines.
• IT Industry Certification preferred.
• Perform any other related administrative duties as assigned by the management from
time to time.
• Analytical mind to understand the trends and improvise on situation.
• Should be extremely organized and structured in office work.
• Excellent communication skills. English is the official language.
• Candidate must have work experience in Office 365 collaboration and communication
cloud.

BenefitsIndustrial Standards

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