Domain Manager
3 weeks ago
Description
Join our Team
About this opportunity:
Handling Telecom Network Operations and maintaining service availability for RAN and RF nodes with proper work focus for Alarm Monitoring, support Hardware/software/configuration related issues, configuration of all Nodes pertaining to RAN/RF domains and emergency handling/outage Support for RAN/RF nodes/products/network (Specific to various Vendors (i.e Ericsson, ZTE, Nokia, Huawei etc.).Interfaces: Customers, MSIP, GSI, Sales, KAM
What you will do:
Ensuring a smooth operation of the Services and Network under RAN. Be part of a team managing specific RAN activities. Preventive & Corrective Maintenance. High focus on developing the team to meet SLA/WLA. Problem Issues and Follow-ups (CSR) with various Stakeholders for RAN/RF Operations. Performance Analysis & Investigation Collaborate with Customer, 3PP and related Stakeholders. Ensure smooth and quality system/service handover from Project with Acceptance Test. Management in Trouble-shooting/Fault finding/RCA in configuration/hardware/software Outage/emergency Management. To undertake any other reasonable task as assigned.The skills you bring:
Degree in Engineering or equivalent experience. Having 8 to 12 years of experience as a Ran Expert in a mobile network environment. Understanding of Cloud network in reference to RAN/RF technologies. Management and technical certification will be added advantage A consistent track record of success, with a minimum of 8-12 years on job hands-on experience of a large sized technical team in a customer service environment.Desired skills/knowledge
Excellent customer service skills Tracing & Decoding in term of Customer Complaints.a Problem solving skills || Tenacity and perseverance || Flexibility in working hours Fluent in written and spoken English, other languages also beneficial
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