Manager Infrastructure Services
1 month ago
Role Overview:
1) Technical accountability for end-to-end Solution design, integration and deployment of account specific solutions across multiple service lines.
2) Provide technical leadership for the migration, consolidation, standardization, automation and virtualization of the infrastructure environments.
3) Provide inputs to CTO architecture office on standards and strategies that can be designed, implemented and supported by Solution Architecture and operation teams.
4) Provide QMS process workflows, standards governance, directions and improvements for the account.
5) Work with the account program manager to improve integration of Solution Design/Build and program manager's work stream.
6) Develop Infra/ hardware architecture and engineering life cycle process from emerging to current deployment phase. The process includes developing the overall process flow document and reference architecture templates as a success criteria.
7) Provide Solution resource costing analysis on transitions, projects and initiatives that include server refresh.
8) Work with the Capability to maintain 85% of the team assigned to billable projects
9) Provide services for “on boarding” and “off boarding” of Architects/Engineers, which includes training and when required (ex Server Refresh, Database migration).
10) Facilitate weekly server standard process meetings to review and discuss emerging Architecture, Server standards and process work flows.
11) Participate in Enterprise Technology Office meeting facilitated by CTO to discuss Enterprise level architecture emerging strategies.
12) Attend project meetings (Daily and Weekly) to provide technical direction, assist PMs with project scheduling, management and provide assistance with resourcing.
13) Provide management of approved QMS engineering deliverables and process documentation updates
14) Participate in Project Delivery Review Meetings
15) Participate in the development of engineering resource costing analysis
16) Participate in weekly TOP (Turnover to Operations) meetings.
17) Participate in engineering and architecture document reviews
18) Act as the escalation point for Solution/Operation issues
19) Provide Guidance & participation in major incident troubleshooting meetings
Experience needed: Minimum 10 Years Relevant Experience and 20 Years Overall Experience.
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