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Financial Support Specialist

3 months ago

Mumbai, India Apport Software Solutions Private Limited Full time
We are seeking a dedicated and knowledgeable Support Specialist with a strong background infinance to join our team. The ideal candidate will provide exceptional customer support whileleveraging their financial expertise to assist clients with financial-related inquiries and issues.
Key Responsibilities:
  • Customer Support:Respond to customer inquiries via phone, email, and chat in a timelyand professional manner.
  • Troubleshoot and resolve customer issues, ensuring high levels of customer satisfaction
  • Document customer interactions and solutions in the support system.
  • Financial Assistance:Provide expert advice on financial products and services.
  • Assist customers with financial transactions, account management.
  • Collaboration:Work closely with the finance team to resolve complex financial issues.
  • Collaborate with other departments to improve customer experience and streamlineprocesses.

Qualifications:
  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
  • Proven experience in a customer support role, preferably in a financial servicesenvironment.
  • Strong understanding of financial products, services, and regulations.
  • Excellent communication and interpersonal skills.
  • Ability to analyze financial data and provide actionable insights.
  • Proficiency in using customer support software and financial tools.

Skills:
  • Strong problem-solving abilities.
  • Attention to detail and accuracy.
  • Ability to work independently and as part of a team.
  • High level of empathy and customer service orientation.
  • Proficiency in Excel