Application Developer III
4 weeks ago
We are looking for an experienced Application Developer for our customer support team who has a proven track record of building, evolving and maintaining internal tools and integrations that increase the efficiency and efficacy of Vimeo's global customer support operation.
This building is an exciting time at Vimeo as we are reimagining and modernising the CX for our customers and this role will be leading efforts to build our way there. You will lead a function within the support organisation and will partner with global teammates to build out best in class personalised customer experiences. As the functional owner, you will be tasked with custom applications specifically but not limited to our Zendesk instance bringing detailed information about our customers right to the agent interface.
What you’ll do:
Build and maintain support applications and tools Improve team efficiency and quality by building / maintaining tools to assist in daily operations.Build and maintain apps/integrations that bring critical user information directly into the support platform. Build and maintain integrations with our support platform (Zendesk) and external services (e.g. Vimeo, OTT, Salesforce, Airtable, Slack, etc.). In particular, maintain the webhook integration between Zendesk and Vimeo.Configure and maintain other third-party applications within the support platform.Build and maintain the Help Centre front end and Helpcenter customisationKnowledge on SSO (single sign on) and ability to customise support experience based on Customers identification (membership type)Add/remove copy, upsells, and tweaks to the overall appearance.Implement Help Centre integrations (AI chatbot).Build and maintain browser-based and phone support channels This includes the Core Contact Form, other specialised contact forms, as well as various Zendesk widgets across the site.Investigate and implement new support channels, such as AI-powered chat interfaces.Build, evolve and maintain the Enterprise phone support line in Twilio.
Skills and knowledge you should possess:
4+ years in a systems application developing/engineering role within customer support 3+ years of experiences working with Zendesk app frameworks and Web API’s and a general understanding of Zendesk is a must Proficiency in NodeJS, Python, PHP, ReactJS, NextJS Developing and maintaining phone systems in Twilio Studio (Flows, Functions, and TwiML) a plus Google Cloud Functions, Jenkins CI/CDAbout Us:
Vimeo (NASDAQ:VMEO) is the world’s most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies. Learn more at www.vimeo.com.
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
-
Web Developer III
4 weeks ago
Bengaluru, India Mouser Electronics Full timeJOB DESCRIPTION Job Title: Web Developer III Web Developer III is responsible for multiple web and back office applications written on .NET development platforms. Analyzes, designs, codes, debugs, assists in testing and documents software. Participates in all phases of the software development life cycle and is responsible for new and existing...
-
Application Security Engineer III
3 weeks ago
Bengaluru, India Livestream Full timeAs anApplication Security Engineer IIIat Vimeo, you will engage in a variety of activities, either offensive, defensive, or some combination thereof, ultimately aimed at safeguarding our users who entrust Vimeo with their content every day.You’ll plan, carry out, and lead security initiatives to monitor and protect sensitive data and systems from...
-
Engineer III, Software
5 days ago
Bengaluru, India Omnicell, Inc Full timeEngineer III, Software - Full stackThe Engineer III, Software is an experienced professional who participates in leading, creating and extending Omnicell products. This person is a highly skilled developer who can apply industry and corporate best practices to produce quality applications. This person applies their practical and theoretical knowledge from...
-
Web Developer III
3 weeks ago
Bengaluru, India Mouser Electronics Full timeJOB DESCRIPTIONJob Title: Web Developer IIIWeb Developer III is responsible for multiple web and back office applications written on .NET development platforms. Analyzes, designs, codes, debugs, assists in testing and documents software. Participates in all phases of the software development life cycle and is responsible for new and existing applications....
-
IT Anlst Iii-applications
4 weeks ago
Bengaluru, India Caterpillar Full time**Career Area**:Information Technology**: **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk...
-
Engineer III, Software
7 days ago
Bengaluru, India Omnicell, Inc Full timeEngineer III, Software - Full stack The Engineer III, Software is an experienced professional who participates in leading, creating and extending Omnicell products. This person is a highly skilled developer who can apply industry and corporate best practices to produce quality applications. This person applies their practical and theoretical knowledge...
-
Commi Iii
4 weeks ago
Bengaluru, Karnataka, India Southern Star Hotel Full timeSouthern star Group of Hotels is looking for South Commi III. Call me on 9880082711 or Whats app me your resume on 9880082711 **Job Types**: Full-time, Permanent **Salary**: ₹16,000.00 - ₹17,000.00 per month **Benefits**: - Food provided - Health insurance - Paid sick time - Provident Fund Schedule: - Day shift Supplemental pay types: -...
-
Application Developer III
3 weeks ago
Bengaluru, India Livestream Full timeWe are looking for an experienced Application Developer for our customer support team who has a proven track record of building, evolving and maintaining internal tools and integrations that increase the efficiency and efficacy of Vimeo's global customer support operation.This building is an exciting time at Vimeo as we are reimagining and modernising the CX...
-
Application Developer III
3 weeks ago
Bengaluru, India Vimeo, Inc. Full timeWe are looking for an experienced Application Developer for our customer support team who has a proven track record of building, evolving and maintaining internal tools and integrations that increase the efficiency and efficacy of Vimeo's global customer support operation. This building is an exciting time at Vimeo as we are reimagining and modernising the...
-
Application Developer III
3 weeks ago
Bengaluru, India Vimeo, Inc. Full timeWe are looking for an experienced Application Developer for our customer support team who has a proven track record of building, evolving and maintaining internal tools and integrations that increase the efficiency and efficacy of Vimeo's global customer support operation.This building is an exciting time at Vimeo as we are reimagining and modernising the CX...
-
Software Developer
4 weeks ago
Bengaluru, India Mail Developer Full timeRole : Software Developer - Java/AWS/Microservices Job Description :1. This role is Work From Office at Bellandur Road, Bengaluru2. This is an INDIVIDUAL CONTRIBUTOR role3. Minimum 2 years of experience in Software Development.4. IT PRODUCT/SOFTWARE/APPLICATION Development experience is a MUST5. Tech Stack: Java, MySql, NoSql, Kubernetes, AWS, Microservice6....
-
Software Engineer III
1 week ago
Bengaluru, India JPMorgan Chase & Co. Full timeWe have an exciting and rewarding opportunity for you to take your software engineering career to the next level.As a Software Engineer III - AEM Developer at JP Morgan Chase within Commercial Banking Sales and Marketing team, you will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as...
-
Engineer III, Software
2 weeks ago
Bengaluru, India Omnicell, Inc Full timeSoftware Engineer III - TestThe Engineer III, Software - Test is an experienced professional who participates in leading, creating and extending quality practices throughout Omnicell products. This person applies their practical and theoretical knowledge from Computer Science and previous experience in Healthcare or a related industry. This person works as...
-
Software Engineer III
1 week ago
Bengaluru, India JPMorgan Chase & Co. Full timeWe have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III - AEM Developer at JP Morgan Chase within Commercial Banking Sales and Marketing team, you will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as...
-
Software Engineer III
7 days ago
Bengaluru, India JPMorgan Chase & Co. Full timeWe have an exciting and rewarding opportunity for you to take your software engineering career to the next level.Job SummaryAs a Software Engineer III at JPMorgan Chase within Commercial bank Technology Sales and Marketing team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure,...
-
Software Development Engineer III
3 weeks ago
Bengaluru, India Flipkart Full timeJob Title: Software Development Engineer IIIRole Description:Flipkart has defined the eCommerce industry in India and will continue its leadership with its core value of putting “Customer first”. Flipkart is made of people who love being themselves and their independence of thoughts pave way for disruptive innovation in technology, business and...
-
Software Engineer III
1 week ago
Bengaluru, India JPMorgan Chase & Co. Full timeWe have an exciting and rewarding opportunity for you to take your software engineering career to the next level. Job Summary As a Software Engineer III at JPMorgan Chase within Commercial bank Technology Sales and Marketing team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a...
-
Software Engineer III Java
3 weeks ago
Bengaluru, India JPMorgan Chase & Co. Full timeWe have an exciting and rewarding opportunity for you to take your software engineering career to the next level.As a Software Engineer III at JPMorgan Chase within the Asset and Wealth Management, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are...
-
Software Development Engineer III
3 weeks ago
Bengaluru, India Flipkart Full timeJob Title: Software Development Engineer III Role Description: Flipkart has defined the eCommerce industry in India and will continue its leadership with its core value of putting “Customer first”. Flipkart is made of people who love being themselves and their independence of thoughts pave way for disruptive innovation in technology, business and...
-
Engineer III, Software
2 weeks ago
Bengaluru, India Omnicell, Inc Full timeSoftware Engineer III - Test The Engineer III, Software - Test is an experienced professional who participates in leading, creating and extending quality practices throughout Omnicell products. This person applies their practical and theoretical knowledge from Computer Science and previous experience in Healthcare or a related industry. This person...