RTA - Scheduler

3 weeks ago

Pune, India 2coms Full time

Are you ascheduling whiz with a knack for maximizingefficiency

Wereseeking talented RTA/Schedulers in Mumbai andPune to join our client dynamic BPO team If you thrive in afastpaced environment and possess a passion for optimizingresources this opportunity is perfect foryou.

WhyYou ShouldApply:

  • ImpactfulRole: Be at the heart of ouroperation ensuring we have the right number of agents available tomeet client demands and deliver exceptionalservice.
  • DiverseResponsibilities: Managerealtime and intraday resources analyze performance metrics anddevelop strategies to minimizeshrinkage.
  • GrowthOpportunities: Hone youranalytical and problemsolving skills while contributing to athrivingorganization.
  • CompetitiveCompensation: Enjoy a rewardingpackage that reflects your expertise (details uponrequest).


Requirements

WhoWere LookingFor:

  • Provenexperience as an RTA/Scheduler in a BPO environment (18years).
  • Strongunderstanding of Service Level (SL) line adherence and shrinkagemanagement.
  • Excellentcommunication and interpersonal skills to collaborate effectivelywith crossfunctionalteams.
  • Meticulousattention to detail and a datadriven approach toproblemsolving.
  • Abilityto work independently and manage multiple tasks in a fastpacedenvironment.
Flexibilityto work rotational UK Shifts (5 days window starts from 1.00pm to2.00am)

RTA Scheduler, RTA, Real Time Analyst, WFM, Work Force Management,Capacity Planning

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