Assistant Manager

3 days ago


Pune, India 2coms Full time

Ready totake your Workforce Management (WFM) skills to the nextlevel

Wereseeking a seasoned Assistant Manager WFM inMumbai or Pune to join our client highperforming BPO team Are youan analytical leader with a passion for optimizing operations Doyou thrive in a fastpaced environment where your decisions directlyimpact success If so then this opportunity is foryou

You needto be flexible in UK Shifts

WhyYou ShouldApply:

  • Leadwith Impact: Spearhead core WFMactivities including forecasting capacity planning rosteringscheduling headcount tracking andseating.
  • DevelopYour Team: Guide and mentor yourteam while fostering a collaborative and resultsorientedenvironment.
  • Makea Difference: Your expertisewill play a critical role in ensuring operational efficiency anddelivering exceptional clientservice.
CompetitiveCompensation: Enjoy a rewardingpackage that recognizes your skills andexperience

Requirements

WhoWere LookingFor:

  • Proventrack record of success as a WFM professional with a minimum of 5years ofexperience.
  • Minimum2 years of experience in a team management role within OperationsPlanning or WorkforceManagement.
  • Indepthknowledge of WFM principles forecasting methodologies andscheduling optimizationtechniques.
  • Stronganalytical skills with proficiency in WFM software tools (e.g. BluePrismTeleopti).
  • Excellentcommunication and interpersonal skills to effectively collaboratewith crossfunctionalteams.
  • Demonstratedleadership qualities and the ability to motivate and guide yourteam.
  • Flexibilityto work rotational UK Shifts (5 days window starts from 1.00pm to2.00am).


RTA Scheduler, RTA, Real Time Analyst, WFM, Work Force Management,Capacity Planning

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