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Assistant Manager
3 days ago
Ready totake your Workforce Management (WFM) skills to the nextlevel
Wereseeking a seasoned Assistant Manager WFM inMumbai or Pune to join our client highperforming BPO team Are youan analytical leader with a passion for optimizing operations Doyou thrive in a fastpaced environment where your decisions directlyimpact success If so then this opportunity is foryou
You needto be flexible in UK Shifts
WhyYou ShouldApply:
- Leadwith Impact: Spearhead core WFMactivities including forecasting capacity planning rosteringscheduling headcount tracking andseating.
- DevelopYour Team: Guide and mentor yourteam while fostering a collaborative and resultsorientedenvironment.
- Makea Difference: Your expertisewill play a critical role in ensuring operational efficiency anddelivering exceptional clientservice.
Requirements
WhoWere LookingFor:
- Proventrack record of success as a WFM professional with a minimum of 5years ofexperience.
- Minimum2 years of experience in a team management role within OperationsPlanning or WorkforceManagement.
- Indepthknowledge of WFM principles forecasting methodologies andscheduling optimizationtechniques.
- Stronganalytical skills with proficiency in WFM software tools (e.g. BluePrismTeleopti).
- Excellentcommunication and interpersonal skills to effectively collaboratewith crossfunctionalteams.
- Demonstratedleadership qualities and the ability to motivate and guide yourteam.
- Flexibilityto work rotational UK Shifts (5 days window starts from 1.00pm to2.00am).
RTA Scheduler, RTA, Real Time Analyst, WFM, Work Force Management,Capacity Planning
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