Senior Associate, Client Solutions Operations

4 weeks ago

Gurugram, India GLG Full time

Client Operations Senior Associate, APAC

Job Summary

The APAC Operations team is looking to hire a Gurugram-based Senior Associate with an in-depth understanding of client and process operations who can support the region in ensuring that all processes that help us deliver to clients are designed and/or optimised for efficiency and effectiveness, always with client excellence in mind. The role will work closely with the APAC General Managers and their teams, other global operations teams and the global technology team.

We are seeking an inquisitive motivated self-starter with excellent analytical, critical thinking, problem-solving and communications skills. The ideal candidate will be able to balance multiple high-priority projects, and demonstrate an entrepreneurial, can-do, get-things-done attitude.

Specific responsibilities include (but are not limited to):

  • Optimizing/redefining and maintaining scalable processes across APAC for Client Solutions, Platform Operations, Business Development, and Solutions teams. This will include but not be limited to identifying and escalating pain points in workflows and technology, ensuring initiatives are harmonized across departments, etc.
  • Independently problem-solving or troubleshooting all Client Solutions, Platform Operations, Business Development and Solutions team workflow or technology issues and acting as a final checkpoint before full escalation to GLG’s HelpDesk or Development teams. Coaching teams to critically review processes for efficiency, suitability and client impact
  • Delivering communication and training for process improvements and driving the implementation and adoption of process best practices
  • Analyzing operating data to identify opportunities and develop process improvements and action plans
  • Monitoring and measuring the impact of process changes and developing and recommending enhancements or course corrections as necessary
  • Being the key interface between Business Units, Client Solutions, Platform Operations, Business Development and Solutions teams for all operational processes, technology and collaboration

An ideal candidate will have the following:

  • Undergraduate degree or higher from a top tier university
  • Excellent academic track record including 2:1 or above at university
  • At least 5 years of professional experience, ideally in operations or process management
  • Superior communication, problem-solving, and interpersonal skills
  • Strong stakeholder skills and ability to influence
  • Growth mindset with a relentless drive to constantly evolve and improve
  • Desire to problem solve and improve upon inefficient processes and workflows
  • Ability to “connect the dots” and develop deep understanding of the organization
  • Proficiency in MS Excel/PowerPoint (moderate)

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