Business Analyst
Found in: Talent IN C2 - 2 weeks ago
About the Role
As a Business Analyst in WSP Operations, you will interact with our customers directly to answer program questions, tackle technology issues and more. You'll collaborate with a team of analysts to support operational aspects of Workday Success Plans and other internal programs. Best of all, you will use your organization skills and attention to detail to greatly improve customer experience both internally and externally More specifically you can expect to:
Provide customers timely support on questions, feedback & technology issues
Build working relations with multiple internal teams such as WSP Delivery, WSP Program Management, Workday Education, and CX Field Systems
Assist with operations of multiple programs, including customer onboarding, offboarding and other program management duties as needed
Analyze data and build reports to support custom operational processes
Leverage business knowledge and expertise to find opportunities for process or system improvements
About You
Basic Qualifications
3+ years Business Analyst experience
3+ years of experience with Google Sheets (or Excel) & Salesforce
Other Qualifications
BS / BA degree in relevant field or equivalent work experience
Excellent verbal and written communication skills
Strong technology skills; able to learn and adopt new technology
Ability to be flexible, multi-task and get things done in a fast-paced and constantly evolving environment
Proficient in Smartsheet and Google Slides
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