Regional Network Manager

4 weeks ago


Mumbai, India Assurant Full time

The Regional Service Network Manager is primarily responsible for the delivery of the overall service and repair network and salvage strategy for Connected living business in India. They will effectively manage and develop major client relationships to ensure the delivery of a network of service partners that supports the business plans for India.

The role will manage the service, repair networks are operating efficiently, cost effectively, and always ensuring the highest possible customer service standards.

This position will work closely with business leaders to understand the requirements of clients and consumers, and ensure the network can support all new and existing programs by understanding and validating Service Network Partner propositions so partners are providing agreed and expected service levels to end consumers.

Effectively manage the service network to ensure delivery of the overall service network strategy Work with both client and business stakeholders to design and implement solutions as required across service, repair, replacement, and salvage programs to optimise efficiency. Manage the OEM’s, strategic clients, and partners across all areas of service and repair networks Continually review service and repair partners to assess which should be retained and further developed.  Ensure all service and repair partners offer the best quality of service, competitive pricing, and value-add service for Assurant and end consumers Overall responsibility for the on and off-boarding of service network partners, establishing and monitoring agreed SLA’s & KPI’s and taking corrective action where required Work collaboratively with the Customer Experience Leader and the Claims teams to drive the right outcomes and right communications to customers from the network ensuring an industry leading NPS. Constantly look for streamlining opportunities to drive efficiency across the platform Ensure the claims team are supported by providing technical assistance and expertise where required Collaborate with business leaders to ensure system needs for service partners have been documented, agreed, built, and tested as appropriate, within required time frames

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