Manager – TLS Customer Penetration

3 days ago

Gurugram, India American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Travel & Lifestyle Services

American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. The Travel & Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.

Global Partnerships and Marketing

Global Strategic Partnerships and Marketing (GPM) within TLS brings together the best travel partners in the world to create unparalleled value and unforgettable experiences across the travel journey - and amplifies this to Card Members wherever they are.

The analytics team within GPM is a key function that informs strategy through data driven insights, delivers a robust and ongoing view of key trends, and provides reporting and analytical solutions to drive business growth and strengthen partner relationships.

As the Manager of Customer Penetration & Growth Analytics, you will be responsible for leading data analytics and reporting to inform marketing, partnerships, and product strategy. In this critical role, the Manager will lead a team of 3 team members to proactively identify opportunities for driving TLS penetration with existing Amex customers, support marketing and levers to drive growth. The ideal candidate will have excellent interpersonal, communication, and presentation skills.

Responsibilities

Develop analytics and insights to shape and influence TLS strategic direction, inform key business initiatives and priorities with data driven insights, analyze data to help better understand trends across customer segments, identify key drivers of engagement and loyalty, pinpoint opportunities for growth, assess marketing performance, enhance travel benefits. Collaborate with marketing, partnerships, and strategy teams to fully understand priorities and seek input from partners to strengthen deliverables and continue to develop more robust and on-point analytics. Develop the team of analysts, providing leadership and coaching in areas such as advanced analytical concepts, effective analytical planning, and strong presentation, distilling, and translating complex and comprehensive analytical results for senior leaders. Motivate a strong, close-knit team culture by managing team engagement, providing regular coaching, and fostering cross collaboration.

Qualifications

At least 5 years of relevant professional experience including extensive experience using data to drive decisions and influencing business strategies. Financial services experiences is a plus. Bachelor’s degree in a quantitative field (e.g., statistics, engineering, math, science, economics, etc.). Advanced degrees preferred. Strong analytical skills and experience with targeting, segmentation, reporting and measurement, multivariate analysis, and modeling. Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical collaborators. Self-starter. High energy and proactive who works well under pressure and gets results.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  • Manager – TLS Customer Penetration

    4 days ago

    Gurugram, India AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • API Security Penetration Tester

    4 weeks ago

    Mumbai/Bangalore/Gurgaon/Gurugram/Hyderabad/Pune/Kolkata/Chennai, IN Aceseekers Full time

    Job Description : We are seeking a highly skilled and experienced API Security Penetration Tester to join our cybersecurity team. The ideal candidate will have 3-4 years of hands-on experience conducting penetration testing on APIs and a strong background in cybersecurity. In this role, you will be responsible for assessing the security of our...

  • API Security Penetration Tester

    4 weeks ago

    Mumbai/Bangalore/Gurgaon/Gurugram/Hyderabad/Pune/Kolkata/Chennai, India Aceseekers Full time

    Job Description : We are seeking a highly skilled and experienced API Security Penetration Tester to join our cybersecurity team. The ideal candidate will have 3-4 years of hands-on experience conducting penetration testing on APIs and a strong background in cybersecurity. In this role, you will be responsible for assessing the security of our...

  • Vulnerability Assessment

    4 weeks ago

    gurugram, India Milliman Full time

    Job Summary: We are seeking a highly skilled Vulnerability Assessment and Penetration Testing (VAPT) Analyst in a GCS India IT team with a minimum of 4 years of experience in the Application Security field. The ideal candidate will possess a comprehensive understanding of application penetration testing, secure Software Development Life Cycle (SDLC)...

  • Vulnerability Assessment

    4 weeks ago

    Gurugram, India Milliman Full time

    Job Summary: We are seeking a highly skilled Vulnerability Assessment and Penetration Testing (VAPT) Analyst in a GCS India IT team with a minimum of 4 years of experience in the Application Security field. The ideal candidate will possess a comprehensive understanding of application penetration testing, secure Software Development Life Cycle (SDLC)...

  • C2B Inspector TL

    4 weeks ago

    Gurugram, India Cars24 Full time

    About us: CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. More recently Cars24 have raised ~US$450m in funding at a US$1.8b valuation. Australia, along with the Middle East and SouthEast Asia are priority...

  • C2B Inspector TL

    2 weeks ago

    gurugram, India Cars24 Full time

    About us:  CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. More recently Cars24 have raised ~US$450m in funding at a US$1.8b valuation. Australia, along with the Middle East and SouthEast Asia are...

  • Sse/tl (Network)

    5 days ago

    Gurugram, Haryana, India MNR Solutions Pvt Ltd Full time

    **Position**: SSE/TL (Network) **Experience**: 4-8 years **Location**: [Gurgoen] **Responsibilities**: - Conduct in-depth study and research to identify required domain and protocol details before initiating software design. - Determine suitable scalable and efficient technologies and data structures for implementing the design. - Develop a thorough...

  • Lead Engineer

    3 weeks ago

    gurugram, India Silverskills Private Limited Full time

    Job Description of the role : - Leads the implementation and delivery of VA/PT tools and services for our global clients.Responsibilities : - Daily assessment of vulnerabilities identified by infrastructure scan.- Assist in the responsibility for the reviewing vulnerabilities' data from multiple sources (i.e., external / internal penetration testing,...

  • Lead Engineer

    4 weeks ago

    Gurugram, India Silverskills Private Limited Full time

    Job Description of the role : - Leads the implementation and delivery of VA/PT tools and services for our global clients.Responsibilities :- Daily assessment of vulnerabilities identified by infrastructure scan.- Assist in the responsibility for the reviewing vulnerabilities' data from multiple sources (i.e., external / internal penetration testing,...

  • Lead Engineer

    4 weeks ago

    Gurgaon/Gurugram, IN Silverskills Private Limited Full time

    Job Description of the role : - Leads the implementation and delivery of VA/PT tools and services for our global clients.Responsibilities :- Daily assessment of vulnerabilities identified by infrastructure scan.- Assist in the responsibility for the reviewing vulnerabilities' data from multiple sources (i.e., external / internal penetration testing,...

  • Lead Engineer

    4 weeks ago

    Gurgaon/Gurugram, India Silverskills Private Limited Full time

    Job Description of the role : - Leads the implementation and delivery of VA/PT tools and services for our global clients.Responsibilities : - Daily assessment of vulnerabilities identified by infrastructure scan.- Assist in the responsibility for the reviewing vulnerabilities' data from multiple sources (i.e., external / internal penetration...

  • Program Manager- Customer Success

    4 weeks ago

    Gurugram, India Battery Smart Full time

    Battery Smart is India’s largest and fastest growing battery swapping network for electric vehicles. It provides lightweight, interoperable Li-ion batteries-as-a-service, which can be swapped for a fully charged battery in less than 2 minutes at any Battery Smart swapping station. This frees EV-users from large and recurring capex on batteries, from...

  • Program Manager- Customer Success

    4 weeks ago

    Gurugram, India Battery Smart Full time

    Battery Smart is India’s largest and fastest growing battery swapping network for electric vehicles. It provides lightweight, interoperable Li-ion batteries-as-a-service, which can be swapped for a fully charged battery in less than 2 minutes at any Battery Smart swapping station. This frees EV-users from large and recurring capex on batteries, from...

  • Program Manager- Customer Success

    4 weeks ago

    Gurugram, India Battery Smart Full time

    Battery Smart is India’s largest and fastest growing battery swapping network for electric vehicles. It provides lightweight, interoperable Li-ion batteries-as-a-service, which can be swapped for a fully charged battery in less than 2 minutes at any Battery Smart swapping station. This frees EV-users from large and recurring capex on batteries, from...

  • Deputy Manager, Aftersales

    4 weeks ago

    gurugram, India Nissan Motor Full time

    PRINCIPLE ACCOUNTABILITIES EXPECTED END RESULTS MAJOR ACTIVITIES Data Mining & Modelling Tracking of commodity dispersion of mechanical ROs getting closed in system Region wise/dealer wise commodity sale understanding and management alerts generation  Data mining and analysis basis management direction Basis past data, data models to...

  • Deputy Manager, Aftersales

    4 weeks ago

    Gurugram, India Nissan Motor Full time

    PRINCIPLE ACCOUNTABILITIES EXPECTED END RESULTS MAJOR ACTIVITIES Data Mining & Modelling Tracking of commodity dispersion of mechanical ROs getting closed in system Region wise/dealer wise commodity sale understanding and management alerts generation  Data mining and analysis basis management direction Basis past data, data models to be...

  • Product Sales Specialist

    4 weeks ago

    Gurugram, India Airtel Business Full time

    This is a Product Sales Specialist TL position to oversee the development & governance of NIPS & Managed Services Business. Candidate must have good knowledge on Enterprise Networking Technologies including LAN & Wireless LAN infrastructure, Unified Communication/Data center Technologies. Job Role & Requirements:  Business Development experience, able to...

  • Product Sales Specialist

    4 weeks ago

    Gurugram, India Airtel Business Full time

    This is a Product Sales Specialist TL position to oversee the development & governance of NIPS & Managed Services Business. Candidate must have good knowledge on Enterprise Networking Technologies including LAN & Wireless LAN infrastructure, Unified Communication/Data center Technologies.Job Role & Requirements: Business Development experience, able to...

  • Product Sales Specialist

    4 weeks ago

    Gurugram, India Airtel Business Full time

    This is a Product Sales Specialist TL position to oversee the development & governance of NIPS & Managed Services Business. Candidate must have good knowledge on Enterprise Networking Technologies including LAN & Wireless LAN infrastructure, Unified Communication/Data center Technologies.Job Role & Requirements: Business Development experience, able to...