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Technology Support III

4 months ago

Mumbai, India JPMorgan Chase & Co. Full time

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Corporate & Investment Bank, Securities Services Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques. Windows and Linux OS and basic System Admin, Databases : Oracle/MS SQL / GOS DB / Mongo DB. Application Performance Monitoring : AppDynamics , Dynatrace , Splunk or experience of any other APM toolsets Cloud technologies : AWS/Kubernetes or exposure to any cloud technology preferred  Scheduling tools : Autosys/ControlM, Scripting : Shell , Python, Ticketing System : ServiceNow & Jira (preferred ) or usage of any other Change , Incident , problem or Service management tools, Awareness of Software Development Life cycle , DevOps, SRE preferred. Collaboration tools : Symphony, Confluence SharePoint etc. Usage of automation and analytical tools etc Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud