Showroom Floor Experience Manager

6 days ago


Ahmedabad, India Synergy Resource Solutions Full time

Greeting from Synergy Resource Solutions, a leading recruitment consultancy firm.


We are hiring for our client a leading multi-brand premium retail company in field of eyewear & having 7 retail stores in prime locations of Ahmedabad & head office at C G Road, Ahmedabad.


Designation: Showroom Floor Experience Manager

Reporting: HR

Location: Ahmedabad

Qualification: Any (Should have excellent hold on English/Hindi/Gujarati language)

Experience: 7-10 years

Mon to Saturday: 10.30 AM to 8.45 PM

Sunday: 11 AM to 8 PM

Week Off: Between Mon-Friday

Salary: INR 30,000 to 45,000/Month



Roles & Responsibilities:


Supervision:

Shop Opening procedures

Shop Cleanliness, housekeeping, display cleaning, display arrangement

Shop supplies sales related; non-sales related

Shop petty expenses, vouchers

Manage Valet Services.


Report Preparation:

Shop Supplies, consumables sales related, non-sales related

Sales reports

Accounts reports

Attendance


Leading team:

Supervise the Rotation of staff, take care of reporting time and monitor that.

Check Grooming standards, and new joiner uniforms

Conflict Management and Counselling team member in case if there is some change in behavior of the staff that is affecting another staff.

Team building and maintain team bonding.


Customer Relations:

Customer welcome, guiding them towards right person, ensuring they are well attended to

Attending customer complains

Ensuring their experience showcasing, sales process, refraction, dispensing procedures, payment process, invoicing, customer intimations, delivery, etc. is smooth, effortless

Use client history in the system to enhance the customers experience, anticipate their demands, needs and propose proactively, solutions, products and services.

Seek Google reviews

Proactively approach negative reviewers and try to turn them into positive

Respond to clients, leads and enquiries promptly

Develop rapport with customers; engage them in conversations outside the sales process while they wait.


Requirements:

Preferably should be well conversant in Local language Gujarati, English and Hindi

Well presentable.

There will be no targets

Will be assigned same store

Should not have any medical issues as this is going to be a standing job.


Candidates matching this requirement can share their updated resume with details of their present salary, expectations & notice period on recruitment.synergy17@gmail.com



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