![Practo](https://media.trabajo.org/img/noimg.jpg)
Customer Support Excecutive
2 months ago
Job Description
Position Overview:
We are seeking a Sales and Support Representative adept at providing effective customer support, understanding customer needs, and offering tailored assistance.
Responsibilities :
1) Answer incoming calls and also do outbound calls to the patients and assist them in scheduling appointments for medical services.
2) Address customer inquiries, concerns, and requests promptly and accurately. 3) Collect patient information accurately and enter it into the appointment scheduling system. 4) Communicate appointment details, including date, time, location, and any special instructions, to patients clearly and effectively.
5) Follow up with patients to confirm appointments and provide necessary reminders via phone, email, or text message.
6) Manage appointment cancellations and rescheduling requests in a timely manner, adhering to clinic policies and procedures.
7) Provide information about products/services, pricing, promotions, and company policies as needed.
8) Listen actively to customers to understand their needs and identify opportunities to upsell or cross-sell additional products/services.
9) Follow established scripts and call protocols to ensure consistency and quality of service. 10) Document customer interactions, including inquiries, complaints, and resolutions, in the CRM system.
11) Meet or exceed performance metrics, including call quality, response time, and sales targets. Requirements :
1) Previous experience in customer support and/or sales roles preferred, with a strong track record of achieving sales targets and delivering exceptional customer service. 2) Excellent communication skills.
3) Strong interpersonal skills with the ability to build rapport, establish trust, and maintain positive relationships with customers and colleagues.
4) Detail-oriented with good organizational and time management skills, capable of multitasking and prioritizing tasks effectively in a fast-paced environment.
5) Ability to work independently as well as part of a team, collaborating closely with colleagues across departments to achieve common goals.
6) Basic excel knowledge.
7) Flexibility to work on weekends.
Languages:
English, Hindi, Kannada. (Mandate)
Tamil, Telugu and Marathi (Optional)
Job ID
31362
Job Type
Contract
Location
Bengaluru
Experience
0 - 3 Years
Business Unit
Operations
Organization
Practo One Clinics
Posted
May 9th 2024
Posted By
Zahid Afreed n
Share
We have other current jobs related to this field that you can find below
-
Customer Support Executive
3 months ago
Bengaluru, India Aegis Customer Support Services Pvt Ltd Full timeResponsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...
-
Customer Support Excecutive
2 weeks ago
Bengaluru, Karnataka, India Practo Technologies Full timePosition Overview:We are seeking a Sales and Support Representative adept at providing effective customer support, understanding customer needs, and offering tailored assistance.Responsibilities:1) Answer incoming calls and also do outbound calls to the patients and assist them in scheduling appointments for medical services.2) Address customer inquiries,...
-
Customer Support Excecutive
3 weeks ago
Bengaluru, India Practo Full timeJob DescriptionPosition Overview:We are seeking a Sales and Support Representative adept at providing effective customer support, understanding customer needs, and offering tailored assistance.Responsibilities:1) Answer incoming calls and also do outbound calls to the patients and assist them in scheduling appointments for medical services.2) Address...
-
Customer Support Excecutive
2 weeks ago
Bengaluru, Karnataka, India Practo Full timeJob Description Position Overview: We are seeking a Sales and Support Representative adept at providing effective customer support, understanding customer needs, and offering tailored assistance. Responsibilities : 1) Answer incoming calls and also do outbound calls to the patients and assist them in scheduling appointments for medical...
-
Customer Support Excecutive
4 weeks ago
Bengaluru, Karnataka, India Practo Technologies Full time**Position Overview**: We are seeking a Sales and Support Representative adept at providing effective customer support, understanding customer needs, and offering tailored assistance. **Responsibilities**: 1) Answer incoming calls and also do outbound calls to the patients and assist them in scheduling appointments for medical services. 2) Address customer...
-
Customer Support
4 days ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...
-
Customer Support
2 weeks ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name: Altruist Technology Private LimitedProcess: Ezeetap HQRole: Customer SupportQualification: Degree MandatoryLanguage: English and HindiExperience: 1 Years of Experience in Customer SupportSalary: 23KCTCLocation: Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068Pay: ₹23,000.00 per...
-
Customer Support
2 weeks ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name : Altruist TechnologyDesignation: Customer Support (Semi Voice Process)Languages: English + Hindi or Tamil or TeluguExperienced should be in BPO CompanySalary: 25K CTCLocation: Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,BengaluruSalary: ₹25,000.00 per monthSchedule: Day shiftSupplemental pay types: Performance...
-
Customer Support
6 days ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...
-
Customer Support Associate
3 weeks ago
Bengaluru, India Child Support Foundation Full timeRole-customer support Associate qualification-puc/Graduate Languages-english Hindi sal-17000-20000 **Job Types**: Full-time, Permanent, Fresher Schedule: - Day shift - Monday to Friday - Morning shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...
-
Customer Support Associate
3 weeks ago
Bengaluru, India Child Support Foundation Full timeCompnay: Altuist Role :Customer support Associate Qualification: Graduate Languages:Eng ,Hin Loc:kudlu :Gate Timeings:Mon-Fri **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹17,000.00 - ₹21,000.00 per month Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly...
-
Customer Support Executive
4 weeks ago
Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full timeWork from Office - Qualification: Any Graduate - Experience: - 1 Year - 6 Days working - Rotational Shifts : (8 am - 8 pm) /9 hrs 1 Rotational Off - Work from Office - Salary CTC: Upto 25,000/- per month* - Quarterly Bonus: 3,744 **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: -...
-
Customer Support Excecutive
4 weeks ago
Bengaluru, India Bambinos Pvt. Ltd Full time**Job Summary**: - Published on:May 19, 2023 - Vacancy: 3 - Employment Status: Full Time - Experience: 1 - Job Location:Bengaluru - Salary: ₹360000 - Gender: Any - Deadline:December 09, 2023
-
Customer Support Excecutive
2 weeks ago
Bengaluru, Karnataka, India Bambinos Pvt. Ltd Full timeJob Summary: Published on:May 19, 2023 Vacancy: 3 Employment Status: Full Time Experience: 1 Job Location:Bengaluru Salary: ₹360000 Gender: Any Deadline:December 09, 2023
-
Customer Support Executive
4 weeks ago
Bengaluru, India Child Support Foundation Full timeHindi is mandatory - Initiating calls with potential customers over the phone. - Asking questions to engage customers and keep the conversation going. - Listening to the customers' needs to generate repeat sales. - Gathering and documenting customer information, payment methods, purchases, and reactions to products. - Keeping up to date on all products and...
-
Customer Support
4 weeks ago
Bengaluru, Karnataka, India Child Support Foundation Full timeHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Identify and assess customers’ needs to achieve satisfaction Pay: ₹12,000.00 -...
-
Customer Service Assistant
2 weeks ago
Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full timeCSA- Customer Support Voice process - Outbound English and Hindi Mandatory Graduation Mandatory Day Shift - Rotational Shift Rotational off - 6 days Working Immediate Joiners A - Nos., 70, sringar, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bangalore, Karnataka 560068 Contact -8310863451 Mail **Job Types**: Full-time, Regular /...
-
Customer Support Associate
4 days ago
Bengaluru, Karnataka, India Child Support Foundation Full time1. **Job Title: International Customer support** 2. Quantification - PUC and Graduate (Bangalore University) 3. Pay Grade: 18K -32K take home 4. Shift Timing: Rotation shift 5. Free Transportation within 20Km 6. Language: Excellent English + Any Regional languages 7. Working days: 5 Days working 2 rotational week off. 8. Benefits: Cab for within 20 Km 9. 3...
-
Seller Support Associate
2 weeks ago
Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full timeSTARTEK _SELLER SUPPORT Bto B - Voice process -Outbound English & Hindi Mandatory Rotational Shift -Day Shift Fresher to Experience Rotational Off - 6days working Work from Office Looking for Immediate Joining Walk-in's Interview - Monday to Saturday Timings - 10AM to 4PM A- Nos., 70, sringar, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara...
-
Customer Support
3 weeks ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name: - Startek Ageis BPO Process: - Phone Pe(Voice ) Qualification: - Graduates Languages: - English and Hindi Experinece: - 0-1 Years of Exerinece in BPO Shifts: - Rotational Shift Female: - 7AM - 8PM Male: - 7AM - 12AM Salary: - 23,000/- CTC + Quarterly Bonus 3,894 Location: - Shivaji Nagar Pay: ₹23,000.00 per...