Telco Analyst

3 days ago

Noida, India Product and Technology Full time

Job Summary:

We are seeking a highly motivated and detail-oriented analyst with a focus to identify opportunities to optimise our telecommunications investment, specifically around utilisation of services. The successful candidate will be responsible for identifying utilisation across inbound and outbound telephony services, mobiles and network connectivity, making recommendations for optimisation and managing the downstream changes such as number porting, notification of turning off services. This role requires a thorough understanding of telecommunications, excellent problem-solving skills, and a commitment to providing top-notch customer service.

Key Responsibilities:

Analysis of existing telco services and understanding utilisation levels across inbound services outbound services mobile services Recommendations for optimisation based on utilisation connect with product, finance and business contacts to recommend turning off / consolidation of services Number Porting Management: Coordinate and manage the end-to-end number porting process for new and existing clients. Ensure all porting requests are completed accurately and within the designated timeframes. Communicate with carriers, clients, and internal teams to facilitate smooth number transitions. Customer Support: Provide exceptional support to clients during the number porting process, addressing any issues or concerns promptly. Educate clients on the number porting process and set appropriate expectations. Collaboration and Communication: Work closely with sales, customer service, and technical teams to coordinate number porting activities. Communicate effectively with internal and external stakeholders to ensure a seamless porting experience. Process Improvement: Identify opportunities to streamline and improve the optimisation process. Develop and implement best practices to enhance efficiency and customer satisfaction. Technical Expertise: Utilize technical knowledge of unified communications systems to troubleshoot and resolve optimisation issues. Assist with the configuration and setup of communication systems as needed.

Qualifications:

Education:  Bachelor’s degree in Telecommunication, Information Technology, or a related field is preferred. Experience: Minimum of 2 years of experience in a telecommunications or unified communications role Proven experience working with various carriers. Skills and Abilities: Strong understanding of telecommunications regulations and industry standards. Excellent communication and interpersonal skills. Detail-oriented with strong organizational and problem-solving abilities. Ability to work independently and as part of a team. Proficient in using unified communications platforms and related technologies. Certifications:  Relevant certifications in telecommunications or unified communications are a plus.

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